Definitely our employers....they hire many of our Grads and are constantly giving us feedback on their skills, education and professionalism. Our employers are very important in many ways.
Our External customers are EVERYONE excluding co-workers. The letter carrier who comes into the school everyday receives the same pleasant exchange as a client waiting in the lobby. It's our responsibility as school employees to ensure all external customers have the same positive experience EVERY time. Referrals are a wonderful way to build a business - any business really. The way we treat our External customers will go a long way towards increasing referrals in our school.
That's interesting because you're students as external customers become a means for serving other external customers at community events. How do you communicate the importance of external customers to your students?
Not only do you recognize your external customers but you extend that by gathering feedback from some of them, that's terrific! It also seems that you understand how all of these customers are connected and how you have to work with each of them to ensure that you are producing graduates that are employable. Continue the good work Kallie.
I'm glad you mention value because that's exactly what your external customers need to see in order to continue the relationship, it doesn't matter whether it's an employer, student, graduate or other. Thank you for your great insight.
Communication is such an important part of the equation and the quick responses do impact the level of service. How do you ensure that all of your team members are recognizing your external customers?
Our external customers include our students, graduates, internship hosts, employers who hire our students and individuals we build relationships with in the community. I believe the best way to serve all external customers is through excellent communication, whether it be face to face, email or via telephone. Open communication and quick responses make customers satisfied!
Our students and graduates of course as well as potential employers and anyone else I come in contact with on a daily basis are potential customers.
With Students and Grads I try to make sure they feel important and welcomed every time I interract with them. I treat them the way I would want to be treated and since I was a student here I understand how important it is to feel welcome.
Potential employers are very important because without jobs our graduates won't be very successful. I try to make sure I have excellent communication with potential employers. We have taken tours of locations and have lunch meetings with them when we can. If the employer doesn't feel valued they won't continue to hire our grads.
Everyone that enters our institution in any way is an external customer. However, The external customers we see on a regular basis at our campus are the students, graduates and employers associated with our institution. I support our students by working directly and personally with each one in determining their career objective and the steps that will need to be taken in order to achieve their short and long term goals and expectations. This is also true for our graduates as I continuously support each individual throughout the process of seeking, interviewing and securing employment as well as any changes in that employment, their licensure or future alternative placement that may be necessary. Our employers are another enormous portion of our customer base. We work directly with our employers to ensure they are satisfied with our placed graduates and our receiving the quality of candidates that they are looking for. By consistently surveying and obtaining feedback from our employers I am able to share their needs and expectations with our education team to ensure we are producing a product (our graduates) that is employable within our industry.
Our schools specialize in massage therapy. Our external customers include our students, future employers for our students, as well as members of the community. We try to help our students in every way we can, especially in our career services department where we help students and future employers connect. We also help in the community by providing service opportunities for our students where they are able to go to community events and provide massage. This helps them build up their private practice when they complete school and also helps provide a service to the community.
It sounds like you have great pride in your school and programs. Keep up the great work!
Our main external customer is our continuing education program. We have a great program and are the best in the city. We work hard to ensure that we are providing classes that the public/graduates are interested in.
the students and employers are our customers, and we serve them with great customer service. By giving them the skills they need to succeed. And by giving the employers students with skills.
So true Hlee. Every person we meet has the potential to be an external customer or to interact with an external customer (especially future customers!).
Our external customers are our students, almunis, community, our clinic clients, etc.
Every person I meet is a potential external customer and the way I am presenting myself or the school can have a huge impact on the business.
Hi Alexandra. This is a great way to get the business community involved with your school and graduates right away. Keep us posted with your progress with this practice.
Dr. Jean Norris
We have spa owners, hotels, Chiropractors, private business. We provide them with LMT to fill any openings they might have. We want them to be satisfied with the graduates so they can contiune to hired.
The students are my external customers. I make sure that whatever issue they have gets solved or we try to come up with a better solution.
At my school our graduates is our external students and the way we continue to serve them is by helping the students until they find a job in what they went to school in.
Very interesting James. So to your industry partners, you both serve as the customer AND the service provider. It sounds like a formula for success if both are treating each other with high-level service and respect. Thank you for sharing. Are there others out there that have relationships like this?
