Our institution works to meet student expectations by annually surveying our students on a regular basis. We have students fill out surveys on how they liked the course, the instructors, student services, and administration. Also, as part of my job, I monitor attendence, grades, and overall behavior to help ensure retention.
We have an open door policy that allow students to to communicate problems, issues, or information to instructors, chairperson, or the President of our college. If a student feels they are not satisfied with our program, we all want why, so we have the opportunity to give our students the education they expect.
our institution does surveys per class of the student population. If there are any issues they are addressed quickly.
Yes, out school uses a program called CampusVue that we all input our contacts with the student to keep each other informed on that student
We are continuously adding check points to help students.
1. Attendance checks, if students are absent we need to email and or call every day.
2. Send progress reports to supervisors every Thursdays.
3. I do nonstop walk through to the point that students are tired of hearing from me.
4. Students have the option to do end of class evaluations.
5. Faculty updates verbal and written.
We do the “Big†orientation (the one where each department of the school goes and expend at least 30 minutes with the class) on the second week of classes. The first day, the students are in stress and receiving such amount of information that next day they don’t even remember who said hello to them or which administrative staff was introduce to them. One the second week, the students are in a more relax attitude and they are more receptive to new information. In addition, since they have been in school for a least a week, they have had the opportunity to explore the institution and to generate inquiries about the departments the school have.
To check if the expectations are being satisfied, we do students surveys every 6 weeks. We are constantly working on what the students see as a challenge for them. We also keep a suggestion box in the lobby, which we check frequently an address the new challenges (if any) as they arise.
One of the methods that the school I work for uses to help meet students expectations is to clearly establish what the school offers and what the school provides to students while they are attending. This is done by giving each potential student a tour of the classroom while other students are participating in a lab, specifically culinary arts and/or patisserie and baking. By doing this activity before a student enrolls in and starts school we are minimizing the potential for a discontent student from the beginning.
Another tool that our school uses is end of course student surveys. These surveys are administered during the last week of a class prior to the assignment of a grade from an instructor. This enables both faculty and administrators to look for common complaints or grievances that may need to be addressed.
Daniel
My institution use to have student's evaluate the instructors and the material covered in each class each quarter but that has not been done for a while. I go around the classroom and ask each student at the end of class to name one thing they have learned today. Then I ask are they satisified with the way class is running if not please give me a call or talk to me. I tell the students that they are paying for the class and I want them to get the most out of class. The students have my home telephone number and my cell phone number so they can reach me at any time during the day or night.
We closly monitor attendance as well as performance on quizes and assignments.
Students that do not perform well are spoken to in private and advised of the support centers that are offered.
When attendance becomes an issue, students are advised of the muliple times that they may make up the time.
We have student satisfaction surveys the students take every three weeks at the end of their course.
First all student are interviewed by their prospective Department heads. This ensures that the student are properly informed about the program that they are about to enter. Second the student is ask to spend some time sitting in o some class so they know what to expect when they get to their first course. And finely each student must participate in a student success class.
Instructors take a personal approach and look at students not as a number or merely as a student; we take a wholistic approach. So when students have been absent with no advanced notice, we call or email. We also include small rewards/incentives; things like cookouts, etc.
Our school does the same thing and I think that this helps the student stay plugged into school. The only difference is that ours is done with the Program Director of each Department. Sometimes this helps because if the are doing poorly in a general education class we can help them secure a tutor and let them know that once the are in their career all the classes are important to helping them succeed.
We always maintain open lines of communication. Our admissions department works hand in hand with the instructors as well. As a Program Director I am responsible for meeting with the student from the moment the Admissions Rep. takes them on a tour of the school. I also encourage the students to stop into my office no matter what their issue is and discuss it with me and let them know that we are here to help them come up with an action plan for their success. We also do student surveys of their instructors and they comment on things the do that work and what their dislikes and likes are. This is very important throughtout their time at our school. We also do an academic advising meeting every semester to help them along the way.
It is set in motion with listening to student expectations voiced during student orientation. From there, assurance is provided through a number of avenues, such as monitoring by accreditation agencies, complying with what is stated to the students through the school catalog, course descriptions, curriculum delivery, following syllabi, responding to student feedback provided through evaluations of classes and faculty, and embracing loyalty metrics such as Net Promoter scores.
The school administers evaluations of the faculty and courses but I'm not sure they survey students re. overall satisfaction. While new-student orientation starts establishing expectations, I don't know exactly what those expectations are.
My Institution works to set expectations during a student orientation and instructor orientation for online courses. Further we provide rubrics for grading and have consistent means for calculating grades and attendance so students are treated fairly across instructors. The trick though is getting the student to understand this and actually follow it.
I do know that we are looking to expand upon our orietation courses as I believe too many students still don't understand what expectations are for online courses. Meaning - they don't understand what an effective discussion response is, what APA format is, How often they should post messages, what a quality response should be for assignments, etc.
We too have an "open door" policy. Students are able to bring concerns to their instructor (or any instructor they are comfortable with). They also have the option to go beyond that to the lead instructors, the VP and even the president. They can also take their concerns to any department they feel necessary, registrar, student services, admissions, etc.
We incorporate many of the techniques provided on this website such as student appreciation day, student services center, student mentoring program, externship program to name a few. We could improve on student entrance exams that would measure their true skill sets.
