Each instructor must complete 20 hours updated training each year.We give an evulation sheet to each student at the end of each course to help give us feed back as how well the student felt about the class. We start new classes every three weeks.
Who represents the institution at the student council meetings? What authority does this group have?
My school uses end of course evatuations. These are directed to the course material delivery methods, content and instructor skills. Student services and finacal aid have a twice a year evaluation to determine satisfaction with that area of the school. We also have a student council that meets once per week. They have input on activities and what type of food concessions are invited onto campus for the students
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A proper introduction is critical to student participation. Those who simply hand it out won't get as good a response. Of course, follow up action based on the results is imperative to keep continued response from students.
What a way to get some great intelligence and head off student frustration!
As you allude to, it's not unusual for students to expect the latest version of software and techniques before they've mastered the basics. This information allows you to manage expectations much better.
The surveys are picked up by the EM and taken to the admin asst for collation and data input. The results are published to the Ed. Dir. for disemination to the EM's for follow up with any instructor or student that needs to be seen. The instructors get a personal copy as well for their own use.
The end of course survey is taken by all. ocassionally a student will turn in a blank one. I have a very good introduction for the survey that takes approximately 5 minutes to deliver prior to handing out the survey. the intro to the survey reminds them of its importance and value as a tool to help to improve the classroom, facilities, course and instructor.
some instructors simply hand it out with no introduction.
The delivery of the survey is critical to getting good feedback.
Many times the students expectations pretty much match the syllabus. The reason I ask is to find out what each student expects to learn. On occasion a student will have expectations to learn things that are not covered in the course. If that is the case, I let them know it is not part of the course but if time allows I will touch on those topics. If a student expects too much from a class, they will feel short changed. A student can come to expect to learn more by hearing what others feel is important. I do not change the course content by reduction in lessons or content, but sometimes may add to the end of a course (ungraded) to help to meet some expectations.
Another reason is that times change, and so must our lessons. A students input can be just a valuable as an industry partners input when it comes to expectations of needed lessons.
When surveys are used to measure student satisfaction, who is responsible for monitoring the results, determining if corrective action necessary and implementing any changes?
The loss of quality of the comments seems to be a common problem. Does anyone have any ideas to retain the value of the entries?
All of our scantron surveys are uniform. They are not used to evaulate an instructors performance, they are really to gauge the students satisfaction. Participation is mandatory at four hours into the final day of the course just prior to the final exam.
Every student is required to fill out the EOC survey, however as they transistion through the courses, the participation is the same, but the quality of the comments goes down.
Does every instructor use the same survey? Are results used to compare performance? How do you assure that students participate?
What is the level of participation in the end of course survey? Does it drop as students progress through the program?
We use the student survey and follow up on that.
Why do you ask students what they expect from the course, Michael?
We start off with an end of course survey that starts off anonymously with provisions for the student to make comments. The student has the ability to be recognized by simply adding their name. They also have the ability to request a follow-up meeting with an education manager. The meeting is logged and turned in to our home office.
Our school also has a student council that meets monthly. The students come up with great ideas and proposals for consideration that are reported to the campus president, with feedback to the council. We cannot make everyone happy all of the time, but we are more than willing to listen and act as we can. We also try to meet their expectations or provide the reasoning behind why their expectations may be a bit lofty.
Students attend an oreintation for the campus and at the begining of each course we explain what will be covered in that course also what is expected from the student and ask what the student expects from the course.
Have you considered doing a mid-term survey to see how your doing with the students? The feedback could allow you to make adjustments and improve outcomes by the end of the semester.
Ronald, it sounds like you have a common curriculum across many campuses. How do you accommodate local differences in business practices? How long does it take to agree on a change to the core curriculum?
