@Jaccirizzo
You point out a phenomeon that I too, often see from our Gen-Y'ers in the classroom; unfamiliarity with the Microsoft Office suite. Although true that Gen Y students are more comfortable with technology, they also seem to have less patience with it. Since they do not read manuals, they want to magically know how to be efficient with software suites....and RIGHT NOW. If there is a learning curve, they will muddle through with using it to the extent of getting an assignment completed - but never really learning the power and flexibility of the software. Try tying some tipe of quiz or exercise to answer "how to" questions about the software programs. Individually or in groups, when there is either a competitive advantage in front of their peers - or points assigned; they will show a bit more interest and maybe walk away learning something.....
