Sorry Dr. Brown, I always set the tone up front with messages of expectations and deadlines but this was in the event a student continued to go down the wrong path. I had a certain event in my mind as I answered this. Just this week we had a student creating a little choas stating she turned in items and I had failed to grade them. I responded first and then when things escalated we pulled in her online advocate and my faculty manager. This shut the chaos down very promtly. My tone is always professional, high expectations and yet having a reality that I will consider things but there had best be documentation to prove it. Debbie :)