If discussion boards are a part of your online platform you've surely run into a student who is completely put-off about something. Sometimes the comments are merely eye-roll inducing while other times they are scratching the surface of bringing other folks down (making an otherwise happy student decide that they, too, aren't happy). When this occurs, instructors basically have two proactive solutions: replying with humor or killing them with kindness to help them "develop a better language of constructive feedback". Or the censoring/outright deletion of a post (which preserves the environment but often ignites a fire with the individual). In sum, I often find myself questioning my decision to "re-direct or delete". Is this a black and white issue for anyone? Or does anyone else feel conflicted when this happens? I'd love to hear your perspective!