Defining Customer Service

Public

Discussion:

Thanks for sharing, Christina. Using your own expectations of how to be treated as a customer is a great guide for the customer service you deliver. While the customer may not always be right, providing the opportunity for that customer to be heard and understanding what it is that the customer expects are both very helpful in delivering customer-centric service.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group