Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Communicating with Groups

The practice of doing a recap is such a great tool for delivering a consistent message and for making sure everyone is on the same page. What do you do if you find that you're not on the same page? How do you bring the group back on track?

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Great insights Natalie! Taking the time to be aware of our opportunities and then trying new techniques can help us improve our overall communication. Let us know how your new skills work out for you!

Dr. Jean Norris

Discussion Comment

Overlapping Styles

That's a safe approach Felicia. How do you customize your approach once you learn more about the other persons communication style?

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Well I'm glad I read this post before responding to the other! Great awareness Alex, I'm glad you made it through the entire course and see the benefit of having both management and leadership skills to be successful. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

You hit the nail on the head Kristin. You can have all the knowledge in the world and if you approach with a poor attitude or rough people skills it can be a deal breaker. Thank you for your post.

Dr. Jean Norris

Discussion Comment

How Do You Learn Best?

Congratulations for adapting and making the attempt to connect with your Gen X students. The more flexible we are and the more we learn about the other generational styles can help us and our students at the same time. What do you do to stay up to date on generational preferences?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great point Theia. You're right, you never know what's going on in the caller's life so approaching each call with patience and empathy can help. Thank you for your post!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It sounds like your team is doing your best to attend to the prospective students as quickly as possible. Generally speaking, how quickly after a message is received do you respond to the prospective students?

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

And isn't that what it's really about, helping the student? Taking the time to understand the best next step for the student based on THEIR goals will likely result in a win-win situation. Thank you for sharing your insight Susan.

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Thank you for sharing these great tools Susan. It looks like the institution you described was very student focused and eager to partner with the student when addressing challenges. How do you think that impacted the success of the student once they were enrolled at the institution?

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