Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Addressing Team Challenges

I'm glad the module helped Monica! Good luck with your team in the future.

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

I get the sense that your school encourages teamwork and collaboration allowing everyone to get involved. Aside from the strong communication skills you mention, what other principles of collaboration do you think helps to keep your team open and successful?

Dr. Jean Norris

Discussion Comment

Your Communication Preference

It's good that you are aware of your preference and that you understand how technology has changed the game a bit. How can you modify your preferred style to better connect with the Millennials or others that might not prefer face-to-face communication?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

I like how you utilize the request for information for your call to action in your message. I'm curious if others have used this approach and if you have had success utilizing this type of message?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

That's great awareness Elaine. Many times we leave creative messages but then forget the call to action! Trying different approaches until you find the one that works for that person can help. Thank you for your post!

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

If only we had a magic ball that allowed us to see where the student is in their buying cycle and to immediately understand the change they need to manage to attend school. Through the power of our questions we can 'see' into the magic ball to learn these things but it does take time. Enrolling the right students at the time that is right for them will likely result in better retention. Susan what types of questions do you ask to determine where your students are in the buying cycle?

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Very well said Susan. When we can find a way to connect with an individual, whether they enroll at our school or not, we are hopefully making a positive impact on that student. Thank you for taking the time to post your considerate comment to this thread.

Dr. Jean Norris

Blog

Faculty Leadership

It's no doubt that faculty play an integral role in the life of the organization. As a former dean, I often found myself serving as student and faculty advocate with administration. This role can be stressful in serving the needs of so many. Anyone else have experiences they can share on how to successfully manage the role "in the middle"?

Dr. Jean Norris

Blog Comment

Avoiding Misrepresentation in Admissions - It's Time!

Thank you for the thoughtful posts. I also find that some people INTEND to do the right thing but still operate outside the lines based on misalignment of behaviors to set values. In other words, they think and believe they are doing the right thing but in fact...are not.

Dr. Jean Norris

Discussion Comment

Your Team Role

It's interesting but not uncommon that you can perform in multiple team roles and simply being aware of the roles can help you to appreciate (and even step into) the other roles. Thank you for your post!

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