Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Kelly, That is a great tactic! Sometimes it can be hard to keep students on the phone, especially if their agenda is just to get the cost. You have great awareness of your student callers, and a great strategy for when they stay on the phone! Dr. Jean Norris
Rick, Great awareness! Thank you for sharing. How is your new practice working for you? Dr. Jean Norris
Kelly, Thank you for sharing. How do the students in your office typically respond to this practice? Dr. Jean Norris

Career colleges have long held the enviable position of preparing America's workforce and yet are being left in the dust.  What can we do to be heard?

K.C., These are all great suggestions and show great awareness on your part. What do you suggest as a tactic to discover these differences? Dr. Jean Norris

What knowledge, skills and abilities are needed to lead a successful admissions team in this confrontational environment?

Any ideas on why this is and what needs to change?

Interesting question.  Are you suggesting we could learn from other sectors that recruit consumers?

 

Rick, That sounds like great customer service. I'm curious about what you think the impact on the student in your office would be if you let the call go to voicemail? Dr. Jean Norris
Jennifer , It sounds like you are providing great customer service. I am curious, what kind of impact do you think it would have on the student in your office if you let the call go to voicemail? Dr. Jean Norris

End of Content

End of Content