Loren Kroh

Discussion Comment

I applaud your understanding about some of the limitations of end-of-period surveys, Asher. How long have you been doing the survey at orientation? Is it too soon to know how effective it is?

Loren Kroh

Discussion Comment

Intervention Strategies

... and it provides documentation for the file should there be a problem later on.

Loren Kroh

Discussion Comment

Intervention Strategies

No question that FERPA creates challenges. It is imperative that the lines of communication be clearly identified from the earliest conversations to avoid unpleasantness later on. It should be clearly addressed in the catalog. I even recommend that it be included in the Enrollment Agreement. Some schools even include a link to the legislation on their web site should a parent question the policy.

Loren Kroh

Discussion Comment

School Commitment

Caryn, do you maintain detailed records of what action was taken and its result? Have the efforts paid off in improved retention?

Loren Kroh

Discussion Comment

School Commitment

Sounds like you have a lot of procedures in place to help students, Mindy. Have you been rewarded with improved results? Do the students show their appreciation by making referrals?

Loren Kroh

Discussion Comment

School Commitment

What do you mean by a hands off attitude, Fernando? Is it possible for an instructor to be effective and be socially detached?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Caryn, who is responsible for developing the Campus Effectiveness Plan and what sort of actions are driven from the student satisfaction surveys? Does the Effectiveness Plan translate into individual goals?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Good point, Steven. Use the data to identify areas for improvement and then set measurable objectives and determine areas of authority/accountability.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

I'm curious, Fernando. Why did you capitalize we in your entry?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Great story, Jacqueline. Thanks for sharing. As you say, the small rewards really do make it all worthwhile.