Loren Kroh

Discussion Comment

Expectations and Satisfaction

Who's responsible for raising the red flag and, more importantly, who's responsible for intervening?

Loren Kroh

Discussion Comment

School Commitment

Positive rewards - particularly tangible, practical ones like a micrometer - are powerful. Students who receive them become living, breathing testaments to what can be done through hard work and focus.

Loren Kroh

Discussion Comment

Intervention Strategies

This sounds like a system that isn't functioning as well as it might. What are the barriers that keep you from being informed about a student's change in status? Do you contact the student after you learn of their change or is that another person's responsibility?

Loren Kroh

Discussion Comment

Intervention Strategies

Sounds like a great system, Rebecca, and I imagine it took time to evolve to the point that it works smoothly and each player knows their role. Do you have any advice to other Forum participants who aspire to reaching this level of cooperation?

Loren Kroh

Discussion Comment

Intervention Strategies

Do you find that new students are more responsive to these calls than students who are nearing graduation? I can imagine students who are frequently missing classes getting cynical about the calls, perhaps feeling that they are just scripted conversation done to satisfy a requirement. Any thoughts?

Loren Kroh

Discussion Comment

Intervention Strategies

Sounds like a well thought process, Dan. What sort of outside services are available and how often are they used? Are these typically professional counselors or more related to social services like housing and transportation?

Loren Kroh

Discussion Comment

Improving Retention

It must be rewarding to have students come back to you for support. That's an indication that you have earned their trust and that they value your insights. Keep up the good work.

Loren Kroh

Discussion Comment

School Commitment

This instrument is valuable only if it is useful consistently and used well. Reaching out to the student is only the beginning of the process.

Loren Kroh

Discussion Comment

Intervention Strategies

Are you expected to submit periodic reports of meetings with your advisees? It sounds like your system is a bit loose and informal. Does it meet your students' needs?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What's a Net Promoter Score? Is this the name of a product? How does it work and what makes it useful?