Hi Chuck, I agree that it can be difficult to resolve issues because of the time between communications, so I encourage my faculty to request a time to talk with learners by telephone to resolve issues.
I do want to share with you a conversation that I had with an associate dean last week. At my university, chairs are being asked to improve persistence and learner success in the courses we manage. In my conversation with the associate dean I said that in a traditional course if learners didn't show up to class, the chair wouldn't be asking the instructor… >>>