Customer Service
How is customer service defined in an educational setting?
Jim,
I think you phrased this extremely well. And while I agree with Mrs. Scales, I feel in the spirit of this course, the idea is not to endow all of our knowledge on the student because they are paying for it but instead to arm the student with the resources and critical thinking skills that allow them to educate themselves and develop their own knowledge in a manner that is meaningful and useful to them as an individual, adult learner. So, in my opinion, the education for which a student is paying is more the metacognitive component and develop of their ability to learn with a splash of field specific content thrown in.
Happy New Year,
Katie
Students came to school to start a new life
Hi Gwendolyn,
Yes, we need to give our students our very best, but they have to stay in their lane, and know that they are not always right.
Patricia Scales
In an educational setting the students are customers, the product we provide is education. Like any other customer the students feel satisfied when their needs/expectation are met. Although the student is paying for the service and has the right to voice his/her concerns, in this setting the customer is not always right. Also it is the instructor’s responsibility to deliver the highest quality of service possible.
Hi John,
I love it! The students truly deserve our undivided attention!
Patricia Scales
Hi Darilyn,
That's right! This is definitely bottom line. We must treat our students fairly and with respect.
Patricia Scales
In our campus setting, customer service is defined as first class attention to the students and their challenges. This may include academic tutoring, or advising regarding life's challenges, or passing along information related to work opportunities and other resources. It is also defined as academic integrity and transparency. John
Customer Service is defined at an educational setting as simple statement. The instructors would not be there to teach them if it were not for the students attending! :)
Hi Rick,
I concur! We should always give students their money's worth and then some.
Patricia Scales
The student is paying for their tuition and education it is important that we give them the edcuation that they pay for without compromising the intergrity of the educational process.
Hi Kanidrus,
You are right! Without students we will not have jobs, however we still do not let our students take short cuts because of this.
Patricia Scales
Although the student is in an educational setting, they are still customers. Students drive the revenue and because of such they must be guided and treated with respect.
Kanidrus
Hi David,
Grading has to be the same across the board and just because they are paying money we still make them earn their grade. Grades are not given.
Patricia Scales
I think it is balancing their education along with the experience. They are paying money and as such should have some input, however we still need to remain fair and objective around grading.
Hi Esther,
Yes, students certainly need to get their money's worth and be treated with respect. We have to do our due diligence to prepare quality employees.
Patricia Scales
Hi Donald,
Nicely stated! It is a balancing act when it comes to customer service at educational institutions such as ours. We want to keep the students happy so that we can have enrollments, but we do not want to spoon feed them academically just to keep them there.
Patricia Scales
Patricia:
Customer service in a for profit higher education setting is defined in some ways as a balance between academic rigor and business success for the organization. The students need to be treated as adult learners with specific learning needs and goals while balancing the pragmatic needs of the institution as a enrollment driven model. The students are the customers yet they must learn key course concepts and not have the instructor or pressure from the institution lead to "dumbed down" learning and course objectives.
Don Olsen
In an educational setting, education is considered the product, so students come to school expecting to learn. The student has to pay for this service, so the education becomes an investment that a return is needed. We as instructors want to give the student what they need so that the return expected is what the student wants.
Hi Karine,
Yes, you are on point! Our students need to know that we genuinely care about them, and we are here to help them succeed.
Patricia Scales
