Allow the student to voice their concerns by actively listening.
The first thing we need to do is to listen to them. Listening is very important. Listening itself can diffuse the situation. The next thing we can do is to start taking notes. This will make the students organize their complaints. They now know they just can't speak whatever they want to as notes are being taken. Every word can backfire on them. They have to be realistic in their complaints. If their complaint is valid, teachers has to make necessary changes if not, third party can be involved too.
Nice approach! By listening, you might even learn something about yourself. Sometimes the angry student may be the only one with the courage to speak up, but there may be silent others with the same opinion.
Every [person is a different personality...mostly from the same background or similar background. It can be difficult to treat one person without ignoring another.
My classes can have new students enter weekly. THAT can be difficult due to it takes away from others who have been here longer. It can cause resentment but i try to give class information and any supplemental learning informatin on the module which i am currently on while the new student is still in orientation, so that i can avoid possible anger.
Also, one angry person will destroy an entire classes morale and learning experience if it goes unchecked.
First thing is to listen intently to the student.
The acronymn L E A R N stands for listen, empathize, acknowledge, respond, and negotiate.
Angry people may need to vocalize their frustrations, so let them.
Ask them what they would like to see happen to correct their concerns.
Direct them to the policy that must be followed to get them to that place where action can be taken.
Follow through as you agreed to do.
I think you should take the time to calm the situation. It can become detrimental to all involved. Then based on the situation contact other that may may assist.
Treat the student with respect. Often it is the spurn of the moment and will go away with time.
DO not ignore but give the person the dignity they deserve.
Robin Jonas
I totally agree...I've been in similar situations and I feel its very important to hear them out and the tone you use is also just important.
I believe the best thing to do is to listen to the issues of the student then provide positive feedback and support if necessary.
I will listen their point and try to help them.
I know it has been said before, but the two keys for me are to 1 listen to the person and 2 see if there is some common ground to agree on.
I always listen to their complaints. Sometimes I would have empathy based on the situation.
Diffuse the situation and not escalate it. Listen, start writing (if you are at your desk) and offer solutions. Even better have the student vent and the first question you can ask the student is, "How should you/we handle this situation?", empowering the student gives them life skills that can possibly benefit them in the future.
Talk to that student and let them know you are there to listen and that you will try to help with the problem or take it to a higher source to try and work out their problem.
The first thing you should do is listen.Then discuss hoe the problem can be resolved.
Hi Stephen,
Listening is certainly key when it comes to an angry student. I really like how you put the responsibility back on the student by letting he/she come up with solutions to help with anger management.
Patricia Scales
The key to handling an angry student is to first listen to the student; let the student express in his words what is angering him. Show respect for the student's feelings and, at the same time let them know that there may be others in the class
(or in life itself) that have a lot of similar feelings and attitude. Have the student present potential solutions to decrease/eliminate anger. Let the student know that he is ultimately responsible for his attitude and emotions.
When a student is really angry I feel it is best to speak to him/her individually. I allow them to tell me why they are angry and I spend the time listening and nodding. I validate what they are saying and that they have a right to say it. When they are done, I try to state what his behavior is doing to the class. I reiterate proper classroom behavior.
Hi John,
Angry people want to know bottom line what the resolution is. Deal with them calmly and professionally and let them know that you are truly working for their best interest.
Patricia Scales
I had very similar experiences as a Product Manager at a series of technology companies. I was often the next level of escalation when Sales had a customer who was angry about a product. The key is to never "personalize". The other person is angry about the situation, not at you. Just deal with them professionally and try to resolve their issue.
Hi Vallene,
It is great to know that you are observing/circulating to ensure an environment is produced so that effective learning can take place.
Patricia Scales
