Yes,Not only do we have suggestions for proper answers. We have standup meetings 3 times a week for our reps to discuss how to answer prospective students questions correctly.
Yes, my school offers frequently asked questions that prospective students ask during the admissions process. They also go through them during your training period so you can answer each question timely and efficiently.
We have a "Frequently Asked Questions" sheet that we provide to prospective students in our informational packet that we mail out. I am also an Alumni of the school so it helps that I know the answers to a lot of the questions as well.
Our college does offer a FAQ section on the website. There are 24 questions addressed, most include a link to other sites if the person is interested in more information. In addition, contact information is clearly visible.
Yes, my school provides answers to "frequently asked questions" although it's important to note that each individual student is different. I am obligated to stay within compliance when answering a potential students question to determine if I'm best meeting their individual needs.
yes, my school does provide their reps with the FAQ's.
Yes, we have answers to FAQs that prospective students often ask during the admissions process. In fact, there are FAQs on our website. It is important to be as informed as possible.
Yes. My position in admissions is to be the front line of answering simple questions and scheduling appointments for the students to meet with our admission representatives. We have 4 different campuses each with slightly different information. I have a cheat sheet for each campus, covering the following information:
Program Requirements
Class Size
Class Hours
Quarterly Start dates
Tuituion and
Admission Representative's names and phone #'s
My school provides resources to answer these questions. We often role-play tricky questions, have I have attended a school sponsored training to help with this as well. These trainings and role-plays have been very helpful as I want to answer questions to the best of my ability, while accuratly representing my school and maintaining compliance.
There are scripts that are provided as a general guideline for calls.
Further assistance is provided in the form of "continuous training" where there are suggestions made with regard to situations one will potentially encounter. This works in tandem with calls being monitored and/or recorded, so that feedback can be provided for improvement/additional training.
Yes they do. It can be found on the on the phone guide. It has the Top 10 FAQ"s.
Our school does provide eacha admissions rep with a list of frequently asked questions and suggested responses. This is information included in our training material and script materials.
yes, many times students are full of questions because of negative feedback they get in their personal lives. We have to be that positive person in their lives. Answer their questions but also let them know they CAN do it and we are here to help them.
Our school does provide the admissions reps with answers to "frequently asked questions". I believe it will be extremely helpful to know all of the FAQ's so I can better serve the prospective students.
Yes, we do! There is a specific training for the FAQ. I think that adding the information would be fantastic in the Reference Guide.
My school is always ready to answer any questions the prospective student may have during the admissions process and they are in constant communication during the admissions process.
Yes,our FAQ's are located on our website. The website is www.fortis.edu. It gives consumer reports, acredidations, and overall info.
Yes they do! Our school's website has a link in the admissions tab where we can look at consumer reports, admissions, accreditations, etc. I come across a lot of questions, so this really helps me out a lot.
My school does provide answers to "frequently asked questions." They also give us a lot of information about our school if the student has any concerns about not going back!
No, but we are prepared for these during our training. We also have compliance questions that we are required to answer verbatim, as well as a website that provides us with some responses to objections. Other than that, we like to meet with out students face to face so we can answer their questions directly.
