Yes! We have a pamphlet that we give to all of our students who enroll that list frequently asked questions.
Yes. There are many training aids with potential student questions listed, along with sample responses.
No, we like to answer questions as they come in and give the student individual attention that they deserve.
I am relatively new to my school and in my first week of rep training. I have been going over our questionaires, literature, and applications alone, and also with other representatives. While we do have some of these FAQ sheets I think utilizing my co-workers has been much more helpful as they have been in these scenerios countless times. They have also offered tips and cues to take when speaking with a perspective student. I've also been participating in training exercises that help you to develop better listening and interviewing techniques. I think the variation of educational outlets has enabled me quickly understand how to best start communicating with students.
oonee of the ways we engage with our students from the start in the phone interview is to be able to answer those"frequently asked questions"that most new prospects seem to have.Our DOA has made a reference of answers readily available for the most common questions. It makes the transitions easier for all of us
Yes, our school provides us with training and answers to frequently asked questions. This training allows me to be prepared to assist students with the correct answers to their questions.
At this point, I am not sure. This is my second day. I am in the process of learning the school's process.
Yes, our Director of Admissions often provides us with "FAQ" sheets to keep us on our toes! Whenever we have an unusual question or concern that others may not have heard before, that is shared as well. That way we are all prepared for any questions asked by perspective students.
yes we go over questions,and see if there any new concerns
Yes, a guideline has been established to deal with FAQ's and the ways to answer and transition through them.
Yes, our school does provide that and much more. But this does not eliminate the need for ongoing training for changes etc.
Yes , and it is a great resource for us to be on the up and up when it comes to answering those questions. Many times it allows us to be more knowledgeable about what we need to know
Upon making a collection of printed material that we give out to potential students, I have found many of the answers to "frequently asked questions" in these materials. What makes it even better is that I can then pass the materials on to the student and they have that to look back on to reinforce their confidence in the answer that we gave them. Futhermore, students have questions answered that they did not even know that they had when they have the printed material to take home and review at their own leisure.
Yes. That was partially covered last week in a three-day school-specific training course we completed in Milwaukee. My school is very careful about ensuring what info we give to students, verbal and written-- not just as a compliance measure, but as an ethical issue, too.
Yes the school that I am currently working for does. This has been very helpful for me in just starting out. There are so many things that you are not allowed to say or talk about, so I found this page extremely helpful in knowing what I can and cannot talk about.
Yes they do? All of the reps have been helpful with questions and help to keep me away from pitfalls.
Yes, they do. They encourage us to ask questions at any time. And also, many frequently asked questions get answered once you shadow the admissions rep and see how the interview process works.
Yes, we have a list of frequently asked questions and the different answers that reps use to answer the questions. I find it helpful. We also have it posted in our cubs its very helpful it provides each rep with FAQ's about different degree programs and other programs we have. We also have team meetings every Thursday where we role play with each other. That is very helpful.
Yes our school usually does, I haven't had and questions about admissions that either I can't answer or find the answer for.
Yes, we role play to make sure that we are adept at answering students questions. The most common question is about financial aid, questions about transfer of credits are also common.
