Yes. We have literature given to us that identify frequently asked questions and ways to answer them. Also, the other representatives have helped me with questions that they frequently get from students.
Absolutely--part of the training process is to become familiar with the FAQs and Compliance Standards in order to learn appropriate responses to student inquiries.
Yes they do. We are provided this in our training.
Yes, they do and frequently reiterate those during meetings and training events.
My school provides a lot of training to help with frequently asked questions that students would ask. they help with possible questions and the best way to answer that question
Yes. Having standardized answers to commonly asked questions ensures consistent and accurrate information is being given to the potential students.
Yes they do. Actually I have in the past revised my institutions FAQ's based on the question I commonly come across when dealing with students. It certainly does help in the recruiting process, but I've also discovered that student often times like to be told answers rather than reading them. So what I find myself doing at times is answering questions after referring student to our FAQs either on our website or handouts.
Yes they do. I have participated in several workshops over the years, which have provided me with valuable information to answer any questions that perspective students might have.
I agree, my employer places a significant emphasis on providing accurate information to prospective and existing students. Accordingly, during training the employer provides practical examples of frequently asked questions (FAQ). In fact, the training encompasses FAQ and the not so FAQ in an effort to equip representatives with tools to advance student centered service.
Yes they do! We believe in getting as much "correct" information to a potential student as possible, as well as NEVER being misleading in any way!
Yes - We have been given a Compliance Training Packet and Frequently Asked Questions Guide.
It is jam-packed with information and in how to address certain questions that come up on a regular basis, that may (and often do) come up by current students as well as prospective ones.
My school provides me with frequently asked questions that prospective students often ask. We conduct weekly training every Wednesday where we go over new marketing material, updated program information, etc and discuss questions that are asked or would be asked by prospective students. By going over together as a group, when we are out speaking with prospective students, we are knowledgable and able to help with the prospect's questions/concerns.
Yes. Each of our departments provides cross training to all other departments which includes detailed information on questions that are frequently asked during the admissions process.
Yes, the school provides each rep with FAQ's about different degree programs and other programs we have. If a student needs to know something that I don't have the specifics on, I can turn to the website or my "faq" as a guide and reference. It helps to show the prospect where they can find the critical information on their own, for later review.
Yes they do. School length,Student loans, absent issues, Final Grade etc.
Yes, that is definitely a part of my school's structured admissions process. It is one of the main topics of conversation for newly-hired admissions representatives during "Enrollment 101" traning that is incoporated into my schools SOP's. Continued training on FAQ's takes place in montly enrollment team meetings, as well as weekly 1-on-1 meetings that I have with my supervisor.
Yes it does and I find this very helpful as it prepares you for the process of marketing the institution properly. We need to think how our consumers and potential clients are thinking. Knowing their needs and being able to provide solutions and feedback to those needs is critical. It can make or break a first impression if a school's representative does not have the proper materials and facts to serve the customer.
We do have FAQ documents on a variety of topics that are avaible to reps, as well as students and prospects.
My school does provide a wealth of knowledge of typical situations, frequently asked questions and also other training material. I have found that even when I speak with someone and I am not sure of the correct answer, I am able to reach out to a team member for assistance and clarification.
My school does provide important and essential information on a regular basis. The information often times comes directly from the President or the Provost and we get frequent updates from program directors. A variety of newsletters and postings on the website also provide a considerable amount of information. An area where information is lacking is in curriculum, instruction, and assessment. The organization works hard at communicating information in a timely fashion and in a very transparent way. Our representatives are knowledgeable when conversing with prospective students about critical information.
