The problem for some students is that accessing the web sites to gather information is hard for them. Many school catalogs are now on web only and are hard to read. Yhe same is for questions students may want to ask. Do you think printed material is still very important for students
Yes, My school does provide my with questions students migyt have. I believe that a school should have clear answers to each question. If there is a direct answer to the question, there cannot be any missed answers.This way no 2 reps can mis answer a question
Yes, we exchange ideas regularly aimed at satisfying issues/concerns of students. We continually try to enhance the entire leaning experience for the students.
Yes, such as if the student were to begin attending days, but later their job changed their work hours; could they switch sessions.
Yes, there are managers available for Q&A at all times.
Yes they provide them for us in manuals.
Yes, the school I am working for does provide this. I believe it is a great way to receive feedback from our students on how to improve and grow our school.
Yes. . . a list of FAQ's was provided during our initial training course and new questions posed by students are discussed at our weekly training sessions.
Yes. During e-campus training, there were links to objections and possible responses. Additionally, there were printouts that I have that address the prospective students wants and needs with additional probing questions to ask to clarify so we can offer the best solution.
I agree, presenting information in a consistent, correct and complete way not only allows us to make things clear for the student but also decreases the likelihood of us overstating or providing inaccurate information.
Yes they do, last week was my first week and I spent a good amount of time going over course material and sitting in on calls from students. When calls weren't coming in, Crystal was going over common questions and issues students may call about.
Yes, my school does provide answers to "frequently asked questions", which has been very beneficial. The answers have really helped me in my preparation of speaking with prospective students.
Absolutely! This was even part of the interview process in considering giving me the opportunity. In addition to this, a script is given as well as a web tutuorial that provides detailed examples of "frequently asked questions."
Yes, my school has been very helpful with providing FAQ questions. My colleagues and I roleplay conversations with each other, which helps me gain confidence before I begin helping students.
Yes,our school provides enrollment representatives with a very long comprehensive list of the most frequently asked questions,e.g."how long is the course","how much time will it require each week","how many college credits could I earn by completing this program","who provides the supplies to do the projects?""what ar the qualifications of the instructors?,"what topics will be covered?" etc..As a new rep I have found this to be extremely helpful in advising my prospective students!
Yes. We have a training manual with outline question/answers. We also continue training throughout each year. Finally everything is usually in the college catalog.
Yes !We have a FAQ pamphlet that we can give to the prospective student at any time.
In the short week I have been here, I have yet to speak to a prospective student directly. However, I have received some great information during role plays that will be very effective in answering FAQs. My DOA and co-workers have been very supportive, and informative.
I have only sat in on interview sessions, but my school does provide FAQ's for easy reference during the process. This is very helpful and time consuming.
Yes, there are some FAQ answers provided. We also have Admissions Do's and Don'ts to help guide the Admissions Reps.
