all reps should be aware of questions coming up by the interview. the rep should be prepared to answer them honestly and with experience and knowledge
our dor yearly has the reps make a list of questions typically asked during an interview
compliance is very critital to the school. the marketing rep should never misrepresent the school. the rep should be fully informed of each program to effectively answer frequently asked questions. if the question is not related to marketing, the rep's responsibility is to contact the department the question relates to.
after each start meeting, marketing role plays with each other asking questions that are frequently asked in an intervies. we also review how to correctly respond to them
Yes, we provide thorough answers to frequently asked questions proposed by our prospective students. In addition, we also hold weekly training meetings to stay on top of any regulatory changes that may occur as it relates to providing prospective students with information from our institution.
Yes. Our college has training that provides common student questions- and accurate responses.
Our school encourages reps to take ownership for learning the catalog, meeting department chairs, and learning the organization. Rep's are given specific assignments to go meet these people including the Campus President. It's really quite thorough.
Once we have completed the Ignite Training, we receive a list of overcoming objections from our Admissions Manager. Also, at our location, we have compiled a list of frequently asked questions and responses that our agents have been exposed to. Our location works strongly together as a Team so whenever a question arises that we cannot answer or feel uncomfortable answering, we can always rely on each other for help.
We have a list of over coming objections that our students might ask. Once we complete ignite training our DOA will hand us this sheet on what students might have questions on. So we can have a head start on how to answer them if the question were to ever arise.
Yes, we review it typically on a weekly basis. It's definitely beneficial for a new representative starting out. Once a rep has been in this position for awhile the answers to those questions become 2nd nature.
We don't have a printed copy of answers, but all answers are made available through our internal portal or we can ask the department chairs any questions.
Yes, our admissions director provides us with answers to frequently asked questions by prospective students. Some of those questions include inquiries about accreditation, class start dates, financial aid matters and job placement. My role as an admissions representative is to honestly answer those questions or direct them to the correct people, who can help expand on the information.
I agree with this 100%. We have different meetings in Admissions with other departments, and have found that it's very beneficial to understand their procedures compared to ours. Having open communication between the departments is crucial for success.
Yes, absolutely. We have periodic training on the Frequently Asked Questions, and I also keep a handout with me with questions that prospective students would ask, and look at that from time to time if I feel the need. I think it's very beneficial to have it handy, just in case I would have any questions.
Yes, we have a living database of these questions and regularly review them in meetings.
Yes they do and we are tested on it.
Does your school provide you with answers to "frequently asked questions" that prospective students often ask during the admissions process?
Yes. We have a list of frequently asked Q&A by our students that we refer to often. Our admissions team also put together another list of Overcoming Objections on the phone & during interviews. We also have a list put together of frequently asked questions for our phone guide- to provide them with adaquate answers without giving up more information than needed.
We have a detailed FAQ packet as well as a section on the website
I have found that we have been using FAQ sheets to "can" or consistently deliver teh same precise message. It is so important that we provide accurate information and stay within the bounds of the regulations around financial aid.
