Student Questions
We do offer a most frequently asked questions that is published in our admissions training manual as well as sent at time of registering a student for class as an email template.
Yes they do! I find this to be very helpful as I am new to the Admissions department and it helps me get a better understanding of what information students are looking for. It also helped answer some of the questions I initial had.
Certainly do! They are also available at all times for us to call and ask any unexpected questions! :)
Yes, my institution gave us a list of FAQs with the updated answers and places to find more information.
Sure, It is one of the most helpful part of our admissions process.
Absolutely, when i started my job i was informed of a file on our corporate server that was titles "FAQ" and told i could find many of the answers that students or myself were looking for. Also we are encouraged to continuously add and update changes to the file regarding course curriculum and best practices.
Yes! I find this very helpful when it comes to answer prospective students questions that way I can answer them right away with an answer approved by my school.
Yes, my school does provide us with the anticipated questions that prospective students ask during the admissions process. As a new representative, I have found this quite helpful!
Definitely! With catalogs, brochures, and most of all great team support FAQ's are thoroughly answered.
Yes, we are provided with frequently asked questions and scenerio's.
Yes, my school, ITT Technical Instituite Online, provides FAQ questions and their respective answers to our prospective students in 2 places. 1.On our website 2. within our catalog.
Yes, plus our staff is their to answering any questions that students have.
My school provides printed information on the back of our course guide as well as additional information on our website.
Yes. One of the most helpful things I've found at my school is the "FAQ" sheet, which goes along with our compliance sheets. This makes it easy to answer a lot of the hard questions we get in admissions while simultaneously ensuring that we do not violate any compliance codes. I agree that it is also extremely helpful to sit in with others during the interview process, because one can start to notice a pattern of "FAQs," anticipate them in the future, and also discover multiple ways to field those questions.
yes, we were provided an FAQ packet that has questions and answers. It is very helpful because it gives us the required answers and things that you can say and it also gives us things that we cannot say. It is very helpful and something that i will look back to alot.
Yes they do. They give us an FAQ's handout of what potential students ask and what we can and cannot say. I think it is a great and valuable resource to have coming into the admissions world for the first time like myself. I have learned what potential students would most likely ask and that helps me get a feel for giving that potential student the best answer.
No specific "Frequently aked questions" although I may try to put one together, sounds like a good section for my notebook.
I have been provided with multiple resources, including do's and don'ts. Information sheets on each program. Many answers are in our 70 page catalog.
Yes. During training, all new admission representatives are given a training manual. The training manual outlines each aspect of the enrollment process. For each aspect, there is a section for frequently asked questions. The manual provides suggestions on how to respond to an array of different questions asked by prospective students. We are also trained to always ask our immediate supervisor or campus director if we are unsure of an answer to a particular question.
I agree Daniel. I also find it very informative to sit in on the interview process. Our agents are sectioned by program; although all of our agents are knowledgeable and cross-trained on all of the programs we offer. Sitting in on interviews with various agents lends to a variety of questions. So, I too have found observing the interview process helpful.
Yes, we are provided with extensive admissions training which includes discussions and materials that explore questions frequently asked by prospective students. We are also given a guide to follow when speaking with prospective students to help answer questions that the student may not have thought to ask about. This way the student gets the most information possible to make decisions about their education. During telephone conversations before the prospective students are invited to meet with an agent, they given detailed information and instruction to access our website; where they can access consumer information about placement, financial aid, graduation rates, transfer credits, a campus catalog and more. Additionally, topics are always discussed in our weekly meetings which remind agents the necessary responses to frequently asked questions to remain compliant and within state regulations.
