Being upfront with students
It is very important to make it a practice to be free and clear with prospective and current students. There shouldn't be a sales-like fear of disclosing too much to where you might lose the student. Be confident in your school and its programs, and its benefits to the students, and be honest with them in a matter-of-fact way.
I agree with this statement as well. It is all about securing trust between the school and the student. The admissions dept. plays a very important role in establishing this trust. If the student can maintain trust in the school, then he or she would be more than likely to promote the school to friends and acquaintances.
The admission representative should always give the perspective student, accurate and up to date information.
Being upfront with students is the only way to be as a recruiter. Keep in mind that the student you recruit today could be the Grand Mother or Mother you recruit tomorrow...when recruiting your reputation is on the line, the way that you conduct yourself reflects on the educational institution...I'm not certain about you and I like sleeping at night. I find that when I am up front, it is actually a way to gain the prospect's trust. For example I make a big deal about talking about the things that might be deal breakers for students...and it tends to turn them into tools I use to build my case for being honest. An example, Ross does not guarantee that any of our credits are transferable...it is up to the receiving institution to make that determination. I immediately follow up with "is that a deal breaker for you or should I continue?" Being upfront is a way to show a student that you are transparent from the beginning...which has the added bonus of building trust.
Integrity is a must. Students and their families are entitled to the truth. It takes more time and energy to lie. It's so much easier and healthier to tell the truth. Hiding facts will eventually be uncovered.
This is probably going to be an unpopular response, but I feel that our financial aid requirements are sometimes too ambiguous. Sometimes that means that financial aid eligibility gets abused by colleges and also students. Our financial aid levels in this country has reached over a trillion dollars with billions expected to be defaulted. I am concerned as both an agent and a citizen that student loan debt is getting out of control. I hope that agents are doing their due diligence to make sure students are aptly prepared for student loans and ready for the repayment process.
It is truly important for the admissions representative to be as honest as possible regarding the potential penalties for not completing their program and not managing their student loans. If the school has proficient programs and a well thought out and practiced approach to honest recruitment, this should not pose a threat to their overall enrollments.
I totally agree. Being upfront and honest and fully disclosing all information keeps you free and clear and I have found the students respect you for it. It benefits the student, the school, and oneself. I have seen people practice the sales-like approach and not be so honest with a student and it has come back to bite them. The facts are the facts....Integrity is key in life and work..No matter what your role is.
Misleading a student or even answering a question that we do not know for sure jeopardizes the relationship we have with prospects. We should always be upfront and clear because we seem as if we are hiding information if we are not honest.
I absolutely agree! We don't need to pretend to be anything else or mislead a student. We are who we are and although we may not be the perfect fit for all students; we absolutely are able to help many in achieving their career goals.
Yes, totally agree. You are better off giving a potential student all the information you can so that they have the knowledget to decide there or take home and consider your school for their option. Better to be clear and take time to explain the university or institution through and through.
I was advised by a School Director when I was new as a Recruiter, that is is better for Admissions to "Under Promise" and let the Education Dept. "Over Deliver" rather than promising the world and then having the student's expectations be unreleastic and develop an attitude of being "Short Changed" by the School! As someone formerly in Sales positions,I always keep this wise advise in mind, even afer being in Admissions for 17 years.
Yes, being upfront is essential not just at work but in everyday life. If you are upfront and give full disclosure at the end of the day you are changing lives for the future.
I like to make sure that I have explained everything to the student. I want them to make an informed decision about their education. I believe in our institution and I let the students know that also.
Honesty and complete and transparent disclosure of information is not only key to helping the potential student make the best choice for themselves, it is a requirement to stay in the Admissions Representative Career for the long run.
I believe in under promise over deliver. Anything that may put the institution and recruiter at risk is not woth it.
The best policy is to tell the truth, do not sugar coat or inflate the conversation. Misleading the student will always come back and bite you at one time or another.
I also agree. If you are not honest and forthcoming you have to know the truth will come out somewhere in the process. Then it will fall back on you that you were not entirely truthful. That is a diservice to the student and yourself!
I agree, honesty is best. We should be upfront with all students all of the time. Customer service should come first. Being open and honest is the best form of customer service.
Yes it is so important to let the prospective student know everything up front, the cost, the repayment plan, ect. So they can make the correct decision for them. Its not about making a sale its about helping one student at a time reach their dreams!
