You really have to focus in alot more to every word that "one" person is saying. If necessary repeat what they said right back to reinforce in yourself that you understood what they were trying to convey to you. Especially when you have multiple people talking take little notes to keep clear who said what.
Excellent awareness, Kimberly. Having this awareness can give you a baseline for moving forward to improve your listening skills. You mentioned that you're working to improve these skills. I'm curious, what one thing do you put into place today to help?
You're right, Mark. All of these factors are considered listening limitations. How do you plan to block these out when you're interacting with another person?
Great awareness to have, Darlene. This is a pretty common limitation for many reps. It can be hard to clear your filter when you deal with a number of students with similar situations. What might you do to address this limitation moving forward?
Sometimes I don't listen too well because it's so easy to fall into a trap or to block it altogether, so that you're not really listening at all. I'm working to better my listening skills and this course has taught me a few new things I didn't know about human behavior. I'm sure to pay more attention to others from now on!
You can limit yourself by not blocking out external factors. Thinking about what others are doing, worrying about the time, and other factors can limit your ability to effectively listen to others.
I may interupt others because I think I know what they are going to say, or because I conclude their message before they are done conveying it.
Great awareness, Andrew. So it sounds like one of your listening limits is assuming the reason a student meets with you. As you work to address your listening limitation, it will be important to use your Level 3 skills to truly understanding what your student wants/needs. I am sure they will appreciate your genuine interest as well.
Because I only represent 2 programs. I probbaly assume I know what the potential student wants or heor she would not have called in. Listening deeply on the 3rd level will improve enrollments and the student natrually will be more relaxed and knoow that he or she is doing the right progtam for them.
When I’m having a conversation with students, sometimes I don't listen deeply. I am more focus in get and enrollment than in clarify the students’ uncertainties. Certainly, when I have the registration deadline in front of me and I have not achieved my goal I get impatient. I realized that this attitude makes me a bad communicator and listener, but how I can avoid it?
Excellent awareness, Amanda. Sounds like this is your biggest listening limitation. What are some of your ideas to help address this limitation and give yourself the opportunity to focus on the student in front of you without becoming distracted?
I often have to answer my phone to take lead calls when meeting with a student. This takes the focus off of the student I am actually meeting with. I need to put all the focus on the person I am meeting with.
Ah yes, it's hard to listen when we're trying to do other things at the same time! Recognizing that multitasking limits your listening abilities is wonderful awareness. What might you do to eliminate this limitation when working with someone?
I think I could limit my listening by , multitasking also by not maintaning the conversation interesting and not keeping ggo deye contact.
Excellent awareness, Cinithia! This is a listening limitation we see with a lot of admissions professionals. I'm guessing that you naturally like to help people, would that be right? It can be difficult to step back and not offer a solution right away. However, think of the ownership the student can take when they generate solutions to their own challenges!
Trying to listen to what I need to fix the problem.
That sounds like a great plan. Thanks for sharing Josh. Good luck and let us know how that goes for you!
I am going to be make sure that I am able to give students the full attention and the specific focus that they desire. I am going to discipline myself to do this more consistently and get one of my fellow admission's persons to hold me accountable on this,
Thanks for sharing this Josh. I am sure you are not alone! So now that you are aware of this limitation, what is your plan to move forward?
I try to rush in to much information into a short gaps of time because of the amount of people I am dealing with. This hurts my ability to listen.
