Not everyone is satisfied with being called numerous times for the same thing. But I always make sure to stay friendly, well mannered and patient when it comes to hearing what the inquiring student has to say or if they don't show must interest. As well as to always talk with a smile.
patricia, That's great! What are some of the tactics you use on the phone, aside from all your information giving?
Dr. Jean Norris
I am very good and friendly. Try to give as much information as possible in a 1minute call.
It sounds like you are really passionate about speaking with your students, Alain. What are some areas of opportunity for you?
Dr. Jean Norris
I have a great phone personality, I like to talk to students learn about their future careers goal and explain the admissions procedures to take them to the right direction. I am friendly, I have great patience, and I am a well listener.
Well, you certainly sound positive, Chelsea! How do you go about making a connection with your prospective students?
Dr. Jean Norris
My phone personality is exquisite! I am very upbeat and motivational. I really love to make a connection with the prospective students.
Michael, Wow! What great awareness! Each student deserves the best "you", so it's great that you get mentally prepared for your calls. What specifically do you do to ensure that you sound real and passionate on the phone?
Dr. Jean Norris
Patricia, It sounds like you have a great plan. What can you do to ensure that you are coming across warm and genuine?
Dr. Jean Norris
I always make sure that I sound "real" and passionate when I'm speaking to a student. They can hear if I like my job, love my job, or just working for a paycheck. If I am not ready to make the call, mentally, I will not make the call.
I would say that I try to come across warm and genuine. I like for the person on the other end of the phone to really feel like I am engaged in the conversation and attentive and not just a "talker."
My phone personality is very upbeat and friendly. The potential student needs to feel like they are talking to someone who cares about them and their education. I try to teach this to all of our admissions representatives. I also teach to try and not put too much opinion into a conversation until you have gathered all of the information that is needed.
Desiree, It sounds like you are truly passionate about helping students. We agree that listening is key. Can you share a success story you had with listening?
Dr. Jean Norris
I have learned that one of the most important things to do is LISTEN. Listening to what the student has to say and allowing them to speak helps both myself and the student. They will truly feel like their thoughts, concerns, etc. are important to us - as they are. By listening, we can gain an understanding of what, why and how we are going to make that change in their life.
Another great point, Portia. No matter what your day has been like, the student on the phone deserves the best side of you!
Dr. Jean Norris
Its always upbeat no matter what is going on. I smaile and dial the person on the other end of the phone can always hear the smile in my voice.
Carla,
Great awareness! Not everyone is in a great mood all the time. You have the pleasure, though, to help make their day!
Dr. Jean Norris
Carla,
Great awareness! How is your tone on the phone? Excited, enthusiastic?
Dr. Jean Norris
Maria,
Great! How do you feel this effects the person on the phone?
Dr. Jean Norris
I do understand where you're coming from, and if a situation like that arise for me, I would remind myself that not everyone would be in a pleasant mood at all times.
