If I were evaluating my department, I would definitely look to see how quick issues are being addressed. How well the questions that are being asked answered.
Troy, Interesting! What parts of your internal customer service can use improvement?
Elizabeth Wheeler
Certain parts of our internal customer service can use some improvement.
I agree with all of the above. I would also add in how the rest of the departments in view would measure to the above standards. I also would see if any of the other departments made it a point to stop and say hello or interact.
Paul, Interesting! What role can you play to help the students?
Dr. Jean Norris
Julie, That sounds great! What part do you play in all this?
Dr. Jean Norris
Staff is very professional and knowledgeable.
Current students seem to be unpolished.
We are hosting a career fair to introduce students to the interview process to become more comfortable with that process. We also will have presenters from the industry that day giving presentations on topics such as customer service, salon ownership, etc.
Julie, Interesting! What specifically are you doing to engage students further?
Dr. Jean Norris
I have been mystery shopped by the Admissions Doctor and received a tremendous amount of feedback. My strength would be a happy and welcoming voice. My weakness would be that I didn't spend enough time asking questions. I have learned from that experience and have been able to engage the student more.
Chelsea, Great insights for improvement! I am curious, what are the risks you run with having students tour your prospective students?
Dr. Jean Norris
James, That is a great point. I am curious though, is a mystery shopper different from a prospective student?
Dr. Jean Norris
Overall my department's strengths would be the organization of the classrooms and the presence of students at work and their work on the walls giving a sense of community. One way I think we could improve is the accessibility to the faculty as they are constantly in the classroom and unable to interact with prospective students. I would really enjoy of the campus would be proactive to have students tour prospective students on campus. I think that would definitely increase enrollment.
I think there would be some room for improvement but I also feel like we get a lot right. I do think the idea of a mystery shopper coming in randomly is a great idea. I think we get complacent sometimes and forget to treat the customers as individually as we should.
Kendrick, Great perspective! Are these strengths or weaknesses?
Dr. Jean Norris
I would talk about the orientation process, how people are greeted, the interaction with the overall staff. How the information is passed down. I would also look at the interaction following the orientation and how the staff followed up with information as well.
Patricia, What great awareness, thank you for sharing. How can the military challenge be remedied?
Dr. Jean Norris
Andrew, Interesting! How can you address the facilities challenge?
Dr. Jean Norris
elsie, Nice job in so thoroughly identifying the strengths and challenges of your school. What are some ways you can influence a change in the challenges?
Dr. Jean Norris
Elizabeth, Those are certainly strengths! What about identifying any challenges?
Dr. Jean Norris
