I presented on a webinar yesterday comprised of 100's of those responsible for student retention.  When asked what role admissions played in retention, over 50% said that admissions should play a major role.  Nearly 60% of the same group believed admissions didn't have the actual training to do this in a meaningful way though. So it's tough to hold admissions accountable unless they are trained and have the proper resources.  What do you believe admission professionals need in order to truly impact student retention?

I have taken a Telephone Techniques class as part of my course work in college. This was an excellent supplement to that class. There were several tips that fit right in with what had been taught. Thank you.

..that we were students once too?

And that what we take for granted is sometimes new and possibly overwhelming to students who may already have life challenges?

extremely helpful, refreashing, and great useful tips when stuck.

recommend taking this course

This was a nice refresher course. Because we use the phone so often, we often get stuck in ruts that are not always productive. This course gave me some tips on how to use the phone more effectively.

Great learning  tool!

Tt never hurts to take a refresher. Everyonce in a while I need reminded of where admissions has come from.

It was really important to me to take this class. I knew a lot of the information through my previous experience, but I am glad to discover new techniques that I can apply to the enrollment process I currently use.

Great class, hope to take more like it in the future.

Thanks for the refresher. Great way to refresh and regroup important key steps.

learned alot---thanks

It was a great learning experience.  I feel that have improved my communication skills  as an Admissions Representative by mirroring the prospective student.

I enjoyed this course a lot. It was very easy to follow and gave me a lot of information and tools that I haven't used in a while. This course is a very good way to get back to the basics of admissions and learn some new things along the way.

Enjoyed the course, learned and relearned several key concepts that will facilitate interactions not only in the workplace but elsewhere in my daily life.

After completing the AD106 training, this particular training have been very useful and informative. 

What methods would you say, have been successful or unsuccessful.

I always say ongoing training is the key to a successful employee. GREAT COURSE!!

Really enjoyed this course!  It really opened my eyes to improving my communication skills!

I learning the course more , i liked, thank you

This course helped me to realize some of the sales techniques that I perhaps did not think were as important in Admissions as in other lines of sales.  I plan to practice more.

Great course, I learned a lot.

Thanks

I have always felt strong about my written communications. This course has helped give me ideas on ways to improve my face to face commincations.

this guiz has help me tremendesly that i work with kids to be able to andestend them and help them.