Chyrl Ayers

Jessica, Most of the participants in this forum agrees with you on the most difficult C Flag being related to Selective Service. It is important that you have the student document his specific situation and that you are in agreement that the student did not "knowingly and willingly fail to register." If the institution is making this decision you have to be comfortable with moving forward. Sincerely, Chyrl Chyrl Ayers

Jessica, You approach seems to cover the necessary steps to inform and prevent multiple visits. It is critical that the student understand the requirements and accurately complete these to ensure timely awarding and disbursing. Sincerely, Chyrl Chyrl Ayers

Karolina, All of your comments are right on the mark. It is critical for students to understand the situation and the process necessary to resolve. I think most of the learners in this educational module have commented on the difficult of the C Flags related to Selective Service. Follow up is a mission critical process of all we do in Financial Aid when assisting a student and/or parent. Sincerely, Chyrl Chyrl Ayers

Karolina, I think you have a great process. I especially appreciate the approach you are taking with parents. You approach is a meaningful way to introduce the campus and FA to the parent. Confidence in the process is extremely important. Sincerely, Chyrl Chyrl Ayers

Christopher, I think your process makes an interesting point on the need to ensure that students are aware and involved in their Financial Aid process. It is good that you and your team have the ability to make certain corrections and keep an order process in place. Sincerely, Chyrl Chyrl Ayers

Maria, A periodically review to determine document and work accuracy and compliance is a great process. Inspect what you expect and you should never be disappointed. I know that many in the FA and Business Office will exchange student files and/or processes to allow another set of eyes to review their work. These are worthy exercises as we continue to strive for success in our FA Offices. Sincerely, Chyrl Chyrl Ayers

May, Your points on the professionalism is very true when meeting the needs of the students. These characteristics are all important to handling the student professional and ensure compliance with FSA requirements. Communicating the requirements to the student is critical to the student's understanding. Sincerely, Chyrl Chyrl Ayers

Elizabeth, Our organization maintains all records in electronic format and utilize a program we designed - Audit Version to retrieve the electronic file documents for SFA Audits and all reviews for our clients. This allows the audits to provide a list of students selected for sample and allows us to provide the audits with access to those files through the audit version program. The auditors are able to review all electronic documents collected or completed by the student and test compliance of the individual documents and overall file compliance. Sincerely, Chyrl Ayers

Elizabeth, Excellent thoughts. You are so right on the importance of the enrollment management triad and the importance each component of the overall team brings to the student experience. It takes a village to see a student from enrollment to graduation and all interactions should be based on timely, accurate and excellent service. I am looking forward to seeing other post from your point of view. Sincerely, Chyrl Chyrl Ayers

Elizabeth, I agree with your assessment. Delivering timely and accurate service is always perceived as excellent service. All three characteristics are important to the overall success of the student and their experience when dealing with financial aid office. Sincerely, Chyrl Ayers