Cindy Bryant

About me

Compliance Training Author and Facilitator

Interests

education, training, regulatory affairs and reading.

Skills

compliance; management; education; student interaction

Activity

Cindy Bryant

Discussion Comment

Addressing Complaints

Colleen, Thank you so much for pointing out that sensitive issues such as student complaints should be dealt with in private. Cindy Bryant

Cindy Bryant

Discussion Comment

Managing Consumer Disclosures

Elyse, Having the students sign off that they received and read the disclosures is the best way to document that the disclosures were given. Cindy Bryant

Cindy Bryant

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Excellent Customer Service

Nancy, Thank you for joining the forum and sharing your thoughts on excellent customer service. Bravo! Cindy Bryant

Cindy Bryant

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Mission Statements

Cecilia, The mission statement sums up your college's direction and outlines goals for what you and your management team hope to accomplish, both in academics and the industry you serve. This statement may span a short paragraph or several of them and give a clear objective for why you do what you do. Just as you want to establish your direction as educational institution, it is equally important to establish it for the public. Employers, industry partners, media professionals, students and more should all be able to read your mission statement and understand your direction as a college and why… >>>

Cindy Bryant

Discussion Comment

Established Relationships with Students

Ailyn, Thank you for this critical reminder. In order for you as a financial aid administrator to access a students records there must be an established relationship, i.e. enrollment agreement, signed disclosures and so on. Cindy Bryant

Cindy Bryant

Discussion Comment

Student Complaints

Nancy, Great point! Many students fail to come forward because of their fear of retaliation. There has to be a way to insure that the students are taken care of. Cindy Bryant

Cindy Bryant

Discussion Comment

Program Integrity's impact on Student Retention.

Valerie, The Program Integrity Rules have been in effect for a few years now. How has your retention rate changed? For the better or for the worse? Cindy Bryant

Cindy Bryant

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Handling Do-Not-Call Restrictions

Shanika, It sounds as if there is no excuse for a student to be contacted after they have requested that the college cease calling them, especially since the representative has the power to manage the system personally in real time. Cindy Bryant

Cindy Bryant

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Recruiting Actvities

Darryl, You are correct, the state has a responsibility to protect the consumers-even if they are being protected from themselves. Cindy Bryant

Cindy Bryant

Discussion Comment

Exit Counseling

Daniel, When students disappear you would think that there would be an agency that you could report the student to, but there isn't. There is no law that mandates that an adult must go to school or finish school therefore the burden of the student completion lies between the student and the school. This is why we see so many pizza parties. Cindy Bryant

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