Donna Guisado

Cynthia , So important to keep those on the front line, admissions, informed and supported. Sounds like you have a great operations team that is really there to support you Cynthia. Donna Guisado

Belen, The number one question, right? And now, you simply must give them the correct response, or as Cynthia pointed out, direct them to the catalog and to the department best suited to respond. How about the disclosures on your websites? These are regulations that are now required and I would suggest that you also familiarize yourselves with these as well. Students may have questions about them for you as well. Donna Guisado

Cynthia , I agree with you! Meeting with the admissions reps directly is the best way to get information to you. And the fact that you take the time to read the catalog updates and manuals is really vital to your job function. With the recent changes in our sector, and there have been many, are you finding that the meetings with your director of operations have increased? And when the catalog and/or manuals are updated, are you notified of this as well, or do you need to just consistently check? Great practices already Cynthia. Thanks for sharing! Donna Guisado

How do you rate your knowledge about the departments and people who work at your institution? Be specific about what you know and what you still need to learn and how you will do that.

What kinds of questions do prospective students typically have? How will you answer these questions more effectively as a result of this course?

What surprised you as you read about language and information you can and cannot use when communicating with prospective students?

As you learned about the regulatory agencies that oversee your institution, what did you discover that you didn't know before?

Investigate meetings and training opportunities available for you. Which ones will you participate in and why did you make these selections?

What are the steps you need to follow when contacting and eventually enrolling a student? What kind of checklist is available to help ensure you are following each step correctly?

What student services are offered by your institution and how do you plan to discuss them with prospective students?