Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Reading People

Esteban, It's great awareness to realize that you need to focus more on body language. Many times a student's non-verbal communication and spoken words contradict each other, so it's important to watch their body language to determine how they are really feeling! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thanks, Esteban! It's hard to maintain 100% focus when there is so much going on around you. It sounds like you're able to tune out the distractions and concentrate on the student, which is great! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thanks for posting, Esteban! I'm a big advocate of modeling positive body language to put the student at ease. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Janet, great point! Thank you for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Esteban, It's great that you are aware of your areas of opportunity and are working to strengthen them. Do you think if you can build rapport with someone on the phone like you do in person, you will gain the same self-confidence? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Great, Diana! Proof and success stories are an excellent way to address challenges! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Diana, Great! It is so important to answer rather than avoid a prospective student's questions about tuition. Most students today have already done some research and have a good idea about the cost. Helping them see the value of a college education is key! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

Thatks for sharing, Iza! It sounds like you help prospective students find their own best course of action, even if it's not your school. Congratulations! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Great observations, Michael! Thanks for sharing. What do you think leaders can do to influence their teams toward a particular goal? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thanks for sharing, Janet! It's true that it is difficult to listen without filters and be 100% present when having a conversation with another person. It shoulds like you make an effort to do this with your students...great job! Dr. Jean Norris

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