Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Thanks for sharing, Shawn! How do your students usually respond when you excuse yourself to take a call? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Thanks, Shawn! It's great that the size of your campus allows you to be available to answer calls. Keeping a call log is a great start to putting a process in place. It will allow you to analyze trends and identify any areas of breakdown in your admissions methods. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Daulphine, Thank you for your post! I'm a big advocate of modeling positive body language. When doing this, do you find that students tend to follow and adapt their body language to match yours? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thanks for your post, Daulphine! Face to face communication certainly makes understanding the other person much easier. It demonstrates great self-awareness that you realize the areas in which you need work. With continued practice, you'll achieve the same comfort with telephone conversations as you do with face to face! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

"Listening" for Non-Verbal Communication

Christina, Excellent observations! It sounds like you recognize the importance of non-verbal communication when working with your students and adapt your approach accordingly. Thank you for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Iza, Great tips! Thank you for sharing your best practices for making calls. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Thanks for sharing, Sarah! These are great questions for eliciting information from prospective students. However, I encourage you to be careful with "Why" questions. They tend to put others on the defensive. How else can you phrase your first question without using "why?" Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Eric, Thanks for sharing! It's wonderful awareness to realize that you need to work on eliminating the filler words. Kudos to you for working to make it happen! I think you're right that comfort with the information you're giving will build your confidence and make the filler words go away. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Iza, The mirror is an excellent idea! It's a great reminder to keep smiling and conveying your positivity. Thanks for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Thanks, Carrie! Understanding that the student has taken a big step is great awareness! What specifically do you say to put them at ease and make them feel good about their decision to call? Dr. Jean Norris

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