Dr. Patricia Kapper

Dr. Patricia Kapper

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Ken, Through the interview process, it is important to get a sense of how the candidate will function on the job. One way to do that is through behavioral interviewing. Another technique is the script test. Both techniques require the candidate to describe how they would handle a particular situation. The interviewer then needs to exercise judgement regarding the appropriateness of the response. Knowing ahead of time some key elements that should be included in the response helps make that assessment easier. Dr. Patricia Kapper
Ken, In order to be able to communicate the expectations, it is important to have a job description which thoroughly describes the job. In the rush of time, we often don't take the time to review and rewrite the job description if necessary before posting a position. But job responsibilities evolve over time and sometimes become reflective of the talents and skills of the individual in the position. Once this process of review is complete, it is easier to communicate expectations to the candidate. Dr. Patricia Kapper

Colleen, I believe that you are the first one to mention taking notes. That is so important, especially if you are interviewing a number of people. Your notes can trigger the memory when you go back to consider and compare the candidates. It is also important to tell the candidate that you will be taking notes so that they are not intimidated when you begin to write something down. I always print out a list of my prepared questions. This is then what I use to take my notes. I can still ask follow up questions as necessary. Dr. Patricia… >>>

Colleen, Good response, Colleen. I agree with all of your comments. The one that always amazes me is Craigslist but others have shared how well that works for them as well. I like how you have approached the hiring of graduates. That has always been a concern of mine when campuses hire a recent grad who has little if any work experience. We have always prided ourselves on hiring faculty who are currently working in the field or have done so recently. The fact that they can bring real world experience to the classroom as opposed to research experience has… >>>

Tenille, It sounds like you are very organized and attentive to the needs of your employees. Those regular meetings make everyone feel like they are a part of the team and help to keep morale high. Giving employees a voice during those meetings or during one-on-ones will ensure employee satisfaction as long as they see action or are given feedback regarding inactivity. Employees will accept a "we cannot do that" if they are told why. Your meetings allow you to do that. Employees will stay in an organization which listens to them and treats them with respect and dignity. Dr.… >>>

robert, Delegation should be a win-win for both the manager/supervisor and the direct report. The supervisor needs to consider the skills and developmental needs of the employee. Delegation can be a terrific morale builder also. Delegating a task which takes into account the needs of the company as ell as the employee allows the supervisor to gain assistance ith workload and allows the employee to gain new skills. Delegation is not a total handoff but instead something which requires follow up throughout the project. Doing so ensures the project is completed as expected and in a timely manner. Dr. Patricia… >>>

Patti, Students referrals are an excellent source of recruiting students. They may not be your best source for recruiting employees, however. Referrals from current employees are a better source of recruiting candidates for an open position. Employees know and understand the culture of the company. They know the job requirements and management's expectations. Knowing that, they can determine whether a friend or acquaintance might be a good match. Dr. Patricia Kapper

Chevonne, Creating an evironment which communicates to the employee that they are valued by the supervisor, the department, and the company, will lessen the negativity that some employees may exhibit. I hope that many employees are staying because they want to and not because they have no choice. Employment should fill more than a financial need. Granted, as the economy continues to show improvement, more options may open up but that, of course, is not a guarantee for every employee. Employee satisfaction surveys can provide management with an indication of what needs to improve in order to retain employees who… >>>

Pearlina, The structured interview also allows you to compare candidates. This process requires that you have a well defined job description upon which most of your questions are based. Make certain that the questions are open ended so that candidates must answer more than yes or no. This also requires preparation prior to bringing the candidate/s in so that all candidates are asked the same basic questions. There is still an opportunity to follow up on specific answers. Dr. Patricia Kapper

Pearlina, The question was referring to recruiting candidates for open positions within the school. It might be faculty or staff positions. You might still use a similar approach, however. Telephoning potential candidates might work in a referral situation, much as it does for recruiting students. If a current employee refers an acquaintance, your follow up might be to telephone that person to determine their interest in the position. Advertising could be used for a career fair event for potential employee hires. So even though you took a different approach here, your ideas might relate to employees as well. Dr. Patricia… >>>

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