Samantha Kresal

Discussion Comment

I realize that it's always up to the receiving school, but is it just randomly up to their discretion? Or it there a process/regulating body? For instance, if Math Class A from University B is a transferable credit for one student, is it a transferable credit for all students? Or is it a case-by-case basis?

Samantha Kresal

Discussion Comment

'Other Counseling'

Is 'other counseling' regulated? Specifically, if other counseling was to be offered, but through community professionals (like it mentions in the training); how would that be regulated, approved, etc.

Samantha Kresal

Discussion Comment

Discussing FA

I think this is a huge.. not issue, but more.. debate. In all of the training material, we're told that we should know all of the FA information, all the different kinds, rules, regulations, qualifications, etc. The training material said we should know that by the end of this training - however, we do not necessarily know that. Furthermore, it also mentions that it's up to the institutions discretion as far as what you can and cannot talk about, FA-wise. I understand this. I am not a FA representative, I represent Admissions - but then why are we being told… >>>

Samantha Kresal

Discussion Comment

Agents vs Representatives

I understand that Agents are allowed to work outside of campus - they're allowed to attend events and work in the students' homes. However, about their specific licensure.. 1. They're also 1-year licenses (Representatives also have to re-license every year), correct? 2. What's the non-transferable part of things affect? Are Representatives licenses transferable? (I'm just not sure why it made sure to mention that an Agent's license was non-transferable). 3. Are Representatives not licensed by the Commission? 4. If Representatives ARE licensed by the Commission (as Agents are, as well), then how come only Agents' resignations/dismissals require the Commission's notification? Sam

Samantha Kresal

Discussion Comment

Discussing Tuition

Thanks - it seems that just being honest, and letting them know you have a department (not experts, per our guidelines) dedicated to Student Financial Services helps.

Samantha Kresal

Discussion Comment

Discussing Tuition

This would never really work for us - we have and prefer our (prospective) students talk to our Student Financial Services department BEFORE enrolling. So, it's really the first step in the process.

Samantha Kresal

Discussion Comment

Discussing Tuition

This seems to be the most effective, when we cannot go any further. Sometimes, it's just a little frustrating for the student (as I can relate to) when they have to speak to somebody else.

Samantha Kresal

Discussion Comment

Accreditation

Why is it not required to be accredited per the board?

Samantha Kresal

Discussion Comment

Library / Resource Center

How come this is not a requirement for ALL schools? Is there some regulation that needs to be done, that prevents it from being an all-around requirement?

Samantha Kresal

Discussion Comment

Discussing Tuition

I realize that as an 'agent', we are not the primary source for the tuition/FA information. However, when we are asked questions, how do we address the ones we are not supposed to answer? Do we say "let me get somebody for you", "I'm not sure" - I don't want to lose the confidence of the student, by appearing less-than-knowledgeable, though I know I'm not supposed to discuss certain things.