I have a specific case in one of the classes I teach where a student is frustrated because she feels she already took a course similar in nature at her previous college. She was angry and I could sense she wanted my help in solving this problem. I listed to the student's complaint; I said, "I can understand why you must feel frustrated; and I offered her the suggestion of discussing her feelings with someone in academics. Despite my discussion with the student, she has proceeded to show frustration with the course, and has voiced her objection to taking the… >>>