Hi Susan,
I concur. There are a lot of outside issues that really affect our students. They have a lot going on in life, and those things cause anger to build up in them. If a student's issue is beyond your scope, definitely seek help for the student with the expert in the area.
Patricia
Patricia,
I think when a person is angry, most of the time there is a lot of unresolved conflict that is going within that person. Sometimes the extenuating factors are due to family problem, financial problem, and failed expectations. Student must be allowed to ventilate and instructor must be able to offer assistance. Maybe the student needs referral.
Hi Michael,
Listening is key. It is important to hear what the student has to say in order to fully resolve any issues.
Patricia
Listen...I agree with this lesson's princples. Listening is the best course of action. Next would be to self-reflect on my own instructing practices and course content, if that is what the student's anger is directed to.
Hi Diana,
Venting and listening are important! When these things are done, the situation becomes a lot easier to deal with.
Patricia
Hi Marien,
Normally it is an outside source. Our students have a lot going on. Listening is key.
Patricia
I got a angry student once and I agree, I asked her to stay after class and listen to her and she just start crying and then I realize that it was nothing againts my class or me, it was outside sources.
Let them vent, listen and then try to address the issue.
I agree. When you pull the student away, they are forced to calm down a little. They are no longer fueled by their peers. That allows them to stand on their own to face the issue.
Always discuss in private. Calm the student down by letting them know you willingness to help them. The key is to get to the bottom of why they are angry and help them come to a solution either on their own or together. I like to turn the negatives into positives in situation like these! :)
My Best,
Kelli
Stay calm to ease the situation. Seperate the individual from the group and use the standard corporation cool off technique. Start by listening. Ask the individual(s) then to regroup and to describe in writting if possible the why, who, how and where. Become the situation facilitator and bring the angry students back to reality by refocusing on the positive outcomes.
Hi Scott,
Listening is a virture. Our students have a lot going on in their lives. Sometimes they simply need someone to be a sounding board.
Patricia
#1 listen find out why they are angrey
have a conversation as to what the problem is.
let them vent. It has been my expierance that if some one is willing to listen 50% of the problem will go away by itself then you can get to the root and possibly find a solution.
I try to get the student away from the rest of the class, notably for the dangerous nature of my lab. Then having the student explain the problem, and listening. I think this is the greatest way to defuse the issue. I also have them derive a few ways to deal with the problem, and I come up with a few. More times than not, this tactic shows them I care about their learning and well being.
Step back, listen to the student and then ask him to put the complaint down in writting. Then ask the student to return the day after they have given you the written complaint to talk about the situation.
I find that it is usually outside factors that affect the student. Often by just listening for a minute that it helps deflate some of the anger.
Hi Erica,
Angry students must be handled cautiously. Listening is key. A pleasant tone makes things flow smoother.
Patricia
Hi Jennifer,
Yes, it should have been handled differently. First and foremost, if cell phones are allowed in class, the voicemail should not be allowed to be played out loud, this is disruptive. These two students should have been removed from the class immediately and spoken to. There should be some policies in place at the institution that can prevent a situation as such, such as a no cell phone policy in the classroom.
Patricia
I think that listening to an angry student but not allowing a 'gripe' session to start with the entire class is the best way to diffuse them. Unless the source of their anger is not something that should be discussed in front of the entire class. Then you should try to approach it after class.
Hi Paul,
Listening is key when it comes to angry students. Sometimes students simply have to get things off of their chest, and they feel a lot better.
Patricia
