I teach Constitutional Issues and some of the topics can be controversial. I just remind students to act appropriately and be respectful of other opinions even if you don't agree. I use the example that some judges will write dissenting opinions. If it's a major problem, I will involve the Dean of Students.
we should listen first then take action
Hi Tula,
Listening is key! It is always smart to seperate the two students.
Patricia
It's sometimes difficult when the student directs the anger at the teacher, making comments like "I'm not the only one who feels this way, etc" trying to reverse the blame, especially for a new teacher.
I first get that student away from the class by asking he or she to join me outside. This is usually done because it is typically due to another student reaction in the class and one student got upset and I need to get he or she away from the other student. I then ask the student to talk to me and I just listen to everything he or she has to say before I start to talk or ask questions.
Somethimes students come to class angry because of issues that they are having outside of the school setting. It has been my experience to ask the student what is going on with them. It shows them that you are concerned about them and it builds a rapport
Hi Michael,
It is a good strategy to let angry students clam down or cool off. Listening is key. Sometimes these students simply want to vent.
Patricia
I usually excuse them from class, send them to the student lounge or out in the hallway, and then I go and sit with student to find out whats going on that is makeing him so upset. they tell me about a personal problem and I just sit and listen to them. afterwards we try to find a resolution for the anger.
I like to listen to find out what it is that bothers them...sometimes i can help them.. or I try to talk with the course supervisor or other instructors.Sometimes its just that no other instructor has taken the time to find out the problem. And sometimes its related to what we are learning.
Hi Randolph,
Note taking works really well. I also like to paraphrase my understanding of the concern as to make sure I understand correctly so that I am better able to assist.
Patricia
I like the idea of writting notes about what the student is saying this sounds like a good way to defuse the situtation as the student realizes that the instructor has a record of the problems and by anaylizing the notes you can help to find a sloutation th the problem I will do this the next I have a problem and find out how well note taking works
An instructor needs to listen to what the angry student is saying. Most often I have found as instructed in this course that the students anger has nothing to do with the class itself. Sometimes students need to vent. Often an instructor who has worked in the field they are instructing may have had a similiar situation or may know someone who has. By listening, then responding to the student you may be able to difuse the situation. Only when the students anger disrupts other students beyond acceptability should you remove the student from class.
Hi Kristin,
I agree with you. I have observed that there are many more angry females than males. The angry females are real hard to deal with. I let them vent, and then I offer advice.
Patricia
I agree. It is important to refrain from taking an angry outburst personally. Often times, a student may have a variety of stressors in their life that impact their behavior and performance in the classroom. It is important to keep an open door policy, be open and available to communicate with students outside of the classroom. If someone creates a "scene" in class, give them a safe, private place to cool off, and then make sure they know you are available to help them resolve whatever issue is going on outside of instructrional time. Let them vent if necessary. A great question to ask is, "What do you want to see happen as a result of this issue?" This helps them stop, think, and focus on solutions.
According to this module, we should listen. :) It honestly is a good place to start. I have to disagree with this course however with the statement: "the majority of angry students will be male." It has been my experience that "angry" males are easier to diffuse than an "angry" female. I have only experienced one of each though.
Hi Stephannie,
The angry student's tension really is eased once the student is listened to. Everyone wants to be heard.
Patricia
I believe listening is the first and most important aspect of understanding what is making your student angry. Not only does it allow the student to release the anger/tention but it may open up to discussion and a way to assist the student cope or remove the anger.
First, I am going to listen to his/her complaint or argument. I will take notes which will help him/her to relax and re-organize his/her thoughts. I may ask him/her to put the issue in writing and submit by end of class. I may ask him/her to see me in my office later, so that we can address his/her concern better. If the topic is possible to share with other students, I may invite a third party feedback that may help resolve or reduce the anger issue. If student is becoming disruptive and or abusive, then I would dismiss the student from my class and talk to the administration to consult with about next action. I will definitely document the incident and will make sure to follow the college policy in this regard and keep my boss informed.
It is best to listen with the student and find out what is the cause of the angry feelings. Allow the student to ventilate. Most of the time it is a personal issues, sometimes problem with spouse, kids, or even finances.
Listen Listen listen
have them write their concerns
