I beleive that enrollment agreements cause anxiety.
No, I try to be as thorough as I can while there are there with me. It can be a lot to take in at one time so I always let them know that it is important to review all the materials when they have a chance once at home and to call if they have any questions.
yes. I make sure students thoroughly read and understand the enrollment agreement before signing
Yes. The main questions are about the refund policy.
Joanne:
Schools are required to disclose the projected "total cost" of the program prior to enrollment and this information is typically found in the enrollment agreement and/or in the school catalog.
However, you are correct that students are only obligated for tuition for each academic term they attend. In very short programs that last less than 6 months there may be only one academic term in the progam. But traditional 2 and 4 year degrees will have multiple academic terms that are broken into quarters or semesters. Thus, in a 2-year program that costs $30,000 a student may only be obligated for $4,500 for each quarter they attend.
Yes, Students do ask questions during the admissions process. It is helpful to them when we walk through the EA and also all the enrollment paperwork line by line. Students find comfort in knowing that anything they want to know is right there for them no secrets or hidden fees.
Our enrollment process consists of reading and signing many forms including the enrollment agreement. How much do they retain of what they read or what we read to them. The enrollment agree looks like a serious and scarey document. Some states may call it a retail installment credit contact. The big question from the student and family is usually "are we obligated to all of this money if I do not start or finish the program"? Even after explaining the refund policies a few families may have an attorney look over the agreement. That's OK. The enrollment agreement protects the student. Do public universities use enrollment agreements?
I find that many students and their parents ask many questions during the admissions process about the policies or statements that are contained in my schools enrollment agreement. There is a lot of information and I think it can be overwhelming. The majority of questions that I get are the refund policy and the grievance policy. It is always suprising how many students don't understand what it means, but then when I go over the State of Ohio disclosure with them it reiterates the EA so I think the students are able to grasp it at that point.
The other major question that they ask is if they must sign it now. This forum provided clarification for me that, no, it doesn't have to be signed immediately but that they are not considered officially enrolled until it is signed.
Not really a lot of questions. But I think part of this is because I spend a lot of time explaining both the Enrollment Agreement and the Disclosure Form. I feel this accurately explains the facts and answers questions before they are asked.
It is important to go over and clarify each part of the enrollment agreement. Many perspective students think that they are responsible for all monies due upfront. It is important that you clarify that the financial obligation for the student is based on how long they sat in class.
In my previous job, I realized that people did not ask a lot of questions about the enrollment agreement. I think this is such an important area as an agent or admission representative as far as being very clear to the prosepective student of what there signing. For some, the whole process can seem overwhelming, so taking the time out to go line by line and being very clear to the student is very helpful and I'm thankful that it's really emphasized in this training.
I actually find that the majority of our students are UNDER-educated about what they need to know, so even MORE so, it is the school's responsibility to educate them to their rights, and abou tthe policies and statements.
I agree I feel it makes the process easier when they ask questions. It helps me understand how much and how well they are understanding the enrollment agreement and what points I might need to recover or cover in a different way so that they do understand all of the enrollment agreement.
Yes they do, and mostly it is about refunds
I was going to say this, but Felisha said it first. If "refund" is mentioned it's followed by "check(s)". The interest is in money that can be made while going to school.
I find that in a round about way they are always concerned with policies and procedures.
Most of the students that we enroll have quaestions about the length of time it will take them to finish, and the tuition. Questions about policy often go overlooked by the student.
Many questions that students inquire about are questions dealing with Financial Aid. The main question is whether or not we give out refund checks.
They do. I address the the questions at that time but also go back over them while reviewing the enrollment agreement with them.
