Students initially ask many questions during the admissions process pertaining to our enrollment agreement. This is especially common for transfer students.
Yes. Although they may not consider that the questions they are asking surround 'documented" communication (i.e. enrollment agreement)- eventually very question comes full-circle. Most of the time the parents or spouse will ask for statements in writing. The enrollment agreement is what it says - a documented intent to enroll and attend with many of the specifics (hours, FA / refunds...) discussed by the customer and the admissions rep / college.
No, many of our students do not seem to really read what is given to them, leading to multiple questions in the future, which is a nuisance. Initially, all a student typically seems to care about are: costs, program details, how long it will take to complete and placement. The fine details that would be in the enrollment agreement do not seem to be a priority, which this information is one of the most important.
Yes, students typically ask as many questions as possible during the admissions process with regards to the enrollment agreement. Students want as much information as possible before signing up for such a huge commitement.
I do not find that the student asks a lot of questions. Most possible questions are covered during the interview
I agree, and would like to extend that to not only the school catalog but all related printable information to include: enrollment agreement, FA related documents, and I encourage them to read over our schools websites to aid them and get them acclamated to our school and its policies.
I would have to say overall no, most students don't ask too many questions about admission policies. I would agree with other posts on here that upon a thorough description of guidelines and admission policies there isnt too many questions to ask. I have had a few students inquire about refund policies but thats about it.
Kurt,
You really seem to understand your responsibility in the enrollment process. You are correct, sometimes students are so excited they do not stop to ask the important questions.
Kimberly Stein
Students are mainly excited just to be accepted and ready to start attending college. Most students don't think about anything else associated with it - whether it be cost, duration, etc. So it is the responsibility of Admissions personnel to make sure they discuss and explain parts in detail so the students are made aware of it and know for sure what's going on.
The biggest question I get is "so I am locked into this rate my entire stay as long as I stay enrolled"
tara,
You are correct. It is very important to remind the students to read the entire catalog so that they are aware of all the school's policies.
Kimberly Stein
No I do not feel they ask specific questions regarding P&P. Instead, it is more the agent who is volunteering the information to the student. Unfortunately, that is not something that is on the top of their list of importance.
from what i've observed thus far (approx 5 interviews) the students have not asked many questions regarding the enrollment agreement all together
I think it will be very important to stress how important it is for the tudent to read the catalog because there is so much valuable info in it. Like someone else said, most students do not read it. I think it is a great idea to offer to go over it if the student does have any questions.
For the mayority of the case, as many of us do when purchasing a product, the main focus is on obtaining the product and not the conditions or requierements that may have to be followed. So, no, they don't usually ask at all. I, myself, follow a list to review and make sure they are aware of the policies.
I feel that throughout the process there is enough information passed to to the student that are very few questions asked. Thats why we go throught the whole process
Students do not normally ask questions when signing the enrollment agreement but after each question it is best to ask if they have any questions.
In the past when it was done hard copy they had a lot of questions about the fine print and such. now that everything is online and there is ease to research everything they seemed to be more informed before they ever talk to us.
In my experience, students don't ask nearly as many questions as they should given the magnitude of the commitment they are making. For this reason, it is helpful for us to confirm that the student has real understanding of the agreement they are making as we provide walk through the enrollment agreement.
Many students are more concerned about the major and how the courses are relevant to them. The enrollment agreement questions are ususally answered by me.
