I feel the need to sit in on classes so I can look at the training from the student's perspective. Even though most of this training dealt with the in house representatives, I feel I need a better overall perspective so that I can better prepare students for their inquiries into the school. I want the students to have a more complete idea of what the school can offer in the way of career training but also the requirements for employment.
I think that specific training for presenters that go into the schools. We have full-time representatives that present a PowerPoint to prospective students. The CM202 course was more suited for in-house representatives that handle the paperwork and tours of the schools, not that travel to high schools and attend career and college fairs.
Having a general understanding of each department in your school. It will make you more confident as an admission rep.
I feel like I'm echoing the sentiments of many of the previous posters, however better training on the responsibilities and/or duties of other departments would be wonderful in the admissions department. Not only would it eliminate most miscommunication between various departments, but it would also make admissions employees more responsible in providing expectations that are thorough to prospective students.
As FERPA disallows admissions representatives to not talk finaid with students, I still would like to be knowledgeable of the finaid process and eligibility requirements. We often times get students that say they "make too much" and "are not qualified". In the end this is the roadblock for them in starting.
I think it would be great to get trained on how to effectively keep in touch with your students after you have enrolled them. As an Admissions Rep sometimes I get to caught up in the current semesters students and helping them enroll, that I loose contact with previous students that I have worked with.
I believe we coved everything that we do!!! The process goes fairly smooth!
More cross training less, this is my job mentality. Cross training leads to better customer service, which leads to better studetn retention, which leads to high grad rate... adn so on...
I feel that that this training course cover all that I need to know about my school that I work for. There was a lot that didn't pretain to ours at all, but what did was covered great.
Thanks!
I work for a small school and it is very important that we are knowledgeable in our area of admissions as well as being knowledgeable in many different areas. I think the area that would be the most interesting to me for training opportunities would be to become more familiar with the placement side of things so that i am able to better help answer any questions a prospective student may have.
Our college does an excellent job of training and covering over the other departments such as student services, Financial Aid and Marketing but, I would like to see a more indepth description on career center directors and job placement information. I did not realize there is so much infromation that the State requires and says what they can and cant post.
rapport, open-ended questions, and closing.
I think it's good to observe a classroom once in a while, and to also know the credentials of the teachers. Then you can bring them up in your interviews with potential students.
Our school and its leaders are continually providing continuing education for admission reps. We are required to attend all of these classes so as to stay updated on sales techniques, our school's programs, and the Ohio Board's rules and regulations. I believe this helps to keep our school in the top of our industry.
It is my opinion that as part of Admissions training each agent should be enrolled in a class and follow the same routine as a student. I recently enrolled in one of our programs and after attending classes I can relate much more effectively to potential students concerns and desires. I also can see the program from the students prospective and relate my experiences with classes, instructor communications and problems I’ve encountered. I think the potential student feels a bit more comfortable with me as I am explaining the details. Admissions training cover the compliance and procedures but when you can talk to a student and relate personal experiences it provides a common factor.
I believe that training will need to be ongoing in my facility. Staff/instructors change and regular department updates should occur. I also think that "mini" trainings, such as this one on relevant topics would be a great addition
I would like to see training available in the state of Ohio that addresses diversity and admissions.
My school teaches a very specialized field that a college degree and life experiences don't really cover. I've always wanted to sit in on classes, but have never found the time. Thanks to this course, I plan on making time this summer because it would improve my confidence and help me better inform prospective students.
Any andditional information would be beneficail to the institute. In education youmust alway be open to new avenues for the success of the students.
