I believe a better understanding of the demographic markets our programs pertain to would help in the enrollment of students.
The more we know about their job market, career opportunities and the career opportunities each program is feeding into a market the better informed we are in the enrollment process.
Yes,I agree that the more you know and better you are informed, the better you can help the prospective student get through the process of Admission and maturate into College.The student ends up in a happier place about the whole experince.
The academics department. I would like to know the process for retaining a student all the way through to graduation.
Customer service and retention is as important as any other area for training agents to be successful! Retention is everyone's responsibility from the faculty to every staff person. However,agents develope relationships with their students and being able to answer questions for a student or directing the student to another department for assistance is vitally important! When I enroll a new student, I let them know that I am available to assist them anytime and that I will be at their graduation!
Being a smaller one program school, I feel it is important to know general knowlege of most departments. Admissions is where students feel comfortable, they started here and will come back for most general questions. It's like being in a ball game, some student bunt, some make base hits and others go the home run. In this process , they will need their admission reps to help them run the bases and make sure they are equipped to get to home plate. Therefore, we need to have enough knowledge to help our rookies become pros. This includes academics, financial aid, placement, registrar and other areas.
What we've done recently is had each Dept. Chair in for our Admissions meetings. We did a bit of roll playing and we asked questions as if we were the prospect. We fully understand that they were not trained in the sales part of education so we gave them some space. What we learned were key words and phrases used in the industry of what we teach. These are not typically found in the calalogs or newletters....not yet at least. We are trained to listen to people, so please listen to the folks instructing our students. It really helped.
Listening to your own calls is a wonderful training tool because ultimately, you are your worst critic. You know what you did wrong, and what you can work on. We had a two week training period where we listened to calls, role played with other members, as well as learned about the programs that we offer. I was ready to get on the phones right away and I knew exactly what I was doing.
What we do here is have weekly meeting with our career services department and they help us understand that department more.
We also meet one on one with our director to go over calls and to make sure we're keeping up with compliance.
At our school, we have a weekly conference call with our Career Placement director. These calls are informative and offer us a glance at how her three person staff interacts with our students and helps them prepare for their new career.
At our school, we have a weekly conference call with our Career Placement director. These calls are informative and offer us a glance at how her three person staff interacts with our students and helps them prepare for their new career.
I couldn't agree more....we have to be up to date with not only our jobs, but interact with other departments to give the students the best information we can.
Program knowledge is the big one for me. I think it is important to know the programs and your departments forward and back.
This process and all the training we receive at our school keep us well informed. I do not know what else we could do to better communicate
In my job it's important to understand all the employees roles in each department so I'm able to represent my school to the best of my ability.
Program knowledge is always beneficial, especially in the technology fields because they are changing so rapidly.
I think that a training which outlines the opportunities and resources that are available to the student through the career and student services department would be a great training topic.
New details regarding the changes to the Federal DOE regulations
I would be interested to learn more about the programs and the courses included, why they are important to the student's training for this career.
I would benefit from more observation of other departments. Observing the interactions of each main department would provide more insight as to what each department does and how it specifically benefits the students. In addition, it allows you to learn more about each department head/chair. In this business, everyone can be taught helpful tips along the way and more communication between each department can benefit everyone.
I feel that the discussion about sitting in on the classrooms and watching how the instructors teach things here would be very beneficial especially since I graduated from a 4yr college and work at a diploma school which is completely different!
