I think additional training is always good, things can change on a daily basis and it will help us better help the students.
I believe that having a better understanding of how our school decides what and where to market and the progression of how the process works would be outstanding. I think the Resource center could be a little easier to access on the website. And more interactive online training would be beneficial
Carey,
I think this is important detail that many agents probably are not focussing on. Great suggestion.
Kimberly Stein
Understanding the pace at which the course work is given and the homework load would be important information to provide students. Many of our programs are hands on, however some programs may require more self study then others.
I feel that having a sit-down interview with the chairs of each department was most helpful in understanding the different programs we offer here. This was part of our personal campus training and I feel would benefit any institute. I also think that it would be most helpful if you would be given a designated person to shadow and go through the entire process with for like a day or two to get a better feel of exactly what happens. Speaking with the Finance Dept would also be beneficial in speaking with students because you would be able to better answer their questions but obviously still following compliance regulations.
Products knowlege is always vital. I need to confidently explain as many areas of each program as i can. The worst thing that can happen, is for someone to come to me after starting class, stating that they was misinformed due to my instructions/information.
Throughout my years of experience, I have realized that many staff members enjoy additional training. For recruiting and admissions professionals, there are a variety of training topics that may be helpful. They include and are not limited to public speaking, communicating with parents vs. students, understanding the communication flow, and how to appropriate build rapport with prospective students.
I agree with you 100%. Each department head should put together an informative overview and in a training session present to the Admissions Representatives. This, I believe would help Admissions Representatives understand and be able to better help prospective students.
Angela,
I think that is a great idea to sit in on classes. Putting yourself in the students shoes is a valuable tool. I also went through the entire enrollment process from the students side for the perspective.
Juliah,
I encourage you to discuss this with your supervisor, as they may be able to arrange training regarding other departments.
Kimberly Stein
Kayla,
Hopefully this training provided some clarification in this area. If you ever have specific questions, feel free to call the State Board of Career Colleges and Schools' office.
Kimberly Stein
I would like to receive additional training on the roles of the other departments of the school. While I would not be expected to respond to financial aid or placement service questions, being able to tell prospective students about the services provided by these department is imperative.
An area I think is vital is how to market. As a representative, we are allowed to do only so much. Allowing an independent company to get leads is OK, but if that is the only resource, it is a bad way to do business. All schools have various schools of study. In order to reach potential students for all of our programs, we need a way to target market/recruit. This would be an excellent topic for future training responsibilities. As former supervisor of training for Air Force Reserve Recruiting, we taught our recruiters to be proactive vs reactive. With rules prohibiting us from speaking to targeted groups, our schools suffer. If there are other ways, we need to know how.
I know that one of the issues that I was initially worried about as far as recruiting goes is what I can/cannot say to prospective students. I know that I will eventually get the hang of it but it would be nice to have an idea up front.
I feel that it is extremely important to stay up-to-date with all aspects of the admissions process. In future training opportunities, I would like to continue learning more about the various campus departments and how they relate to student success within the school setting.
I think how to accurately portray the need of certain career opportunities as it relates to the school's programs is extremely important. It establishes a degree of trust and provides valid and relaible infromation.
I would love to have the opportunity to convene with other Admissions Officers throughout the US and speak candidly about certain challenging situations they have experienced and how they were able to overcome them. I feel learning from others and their mistakes is an effective way of progressing and bettering ones self.
Honestly, we are the first individuals that these potential students see and hear from and it is important to be comfortable in our role and be able to explain "hey, you are going to go see...in career services, etc." It is important to understand the everyday workings of the other departments. It may sound corny, but the students get the best education when everyone is on the same page.
I also think understanding each department is very important .we get to spend time with the department chairs as well . I really enjoy doing that plus it helps me get a better understanding of the different programs we have here.That makes me feel more confident in what i'm selling .
Jon,
I agree that it is an excellent idea to sit through some classes to get an understanding of the how classes are conducted and to get to know some faculty members.
John Ware
