I am a hands on learner, and I know I would benefit from some practical experience. I think it would be interesting and beneficial if we were able to not only sit in on a class, but observe the procedures the students are required to follow. It would give us a better understanding as admission reps of our students and faculty alike.
There really is no substitute for hands on experience. This can only help to make you a more knowledgeable admissions rep. The more you know the better off you are when it comes to answering a student’s questions about a department outside of admissions. When it comes to the programs we offer, I would be extremely interested in spending a full day doing what are students do.
I think it would be interesting to do "case studies" of successful agents and more importantly, situations where rules were bent or broken and it caused a major problem. In other words - we could learn from other's mistakes.
Kelly,
I strongly encourage you to approach your supervisor to see if you can receive some training on the student portal.
Kimberly Stein
Our students use a student portal and I wish that I knew more about that resource. Students come to me a lot asking questions about how to use it and our librarians are great with helping them. I just wish I also had more knowledge about it too.
I have found that sitting in on classes with students and actually seeing how the students are taught, seeing the size of the class, witnessing the interaction between students and teachers is one of the best training opportunities I've had. Also, here at our school, we are tested on a quarterly basis on our knowledge of our school catalogue, policies, and procedures. To give us an incentive to know our stuff, our raises are based off of our quarterly knowledge assessments. Talk about motivation to learn!
I would enjoy critiquing the culture and determining what they find important in a university. I would like to be on the "thinking board" in marketing.
I agree Admissions Officers are the 1st point of contact for new students and must have ongoing training.
Yes, I feel training on the actual programs would be very effective. At my school I had an opportunity to talk with each department chair and go over what the classes are like, what the other students are like, what are the special projects they work on and what are some of the success stories of students. This experience really helps me when I'm talking with a prospective student.
I would be interested in attending anything that is offered by my institution. I think its so very important to know as much about the facility as well as the policies and procedures and to see them in action. I would take advantage and attend anything that would further my knowledge and in essence my career.
Realting to students, better sales techniques, overcoming objections
Knowing what goes on in each step of the FA appt., and the registration process. Even though we do not speak specifics about Financial aid, it would still be good to be able set the expectations for how the meeting will go.
I definitely think that learning more about careers services side of things would be helpful. Knowing what are students are doing with their education will definitely help to guide the next groupp of prospective students.
I like the idea of sitting down with the program directors and current students in a round table fashion mtg and learning about their real life experiences so that I am able to tell perspective student honest reports of what their experience might be.
Knowing each department from a general sense, especially with a specific touch, makes your job that much easier and less stressful. For example, being able to advise a student on Career Services, or education requirements should be required. If you only know the bare minimum, frankly, you are not giving your job 100%. Personally, I look forward to becoming educated on Career Services, the Education Department, and Student Services.
Mr. Ware,
I feel that having information for How Our Student's are doing. Having that information broken down as to he areas of the country and cities once the graduate enters the work force is important information to understand in my humble opinion.
I think two areas of addtional training which could be beneficial would be into the guidelines and regulations for academics and career services. While it is not neccessary for admissions to have the exact level of understanding as employees in those departments; it could be beneficial to have a little more knowledge. Having this can provide better perspective when working with potential students as where employees in those departments are coming from and what they can/cannot do.
i feel having steady trainig in place to cover product knowledge is critical to an ethical and successful advisor. This product knowledge can cover the different programs at the college and/or the responsibility of the different departments and how they relateto and/or impact admissions.
I really like that your school offers programmatic and department resource training like this. I think an assessment based training on our interdependent departments is a great idea. I'll suggest that to our trainer here! Thanks for sharing.
