BOB,
Thanks for joining the forum. While technology has taken us a long way. There is something to be said about receiving a tangible document that one can hold in his hand to indicate that he has an opportunity.
Cindy Bryant
Consumer Disclosure is done on our website as well as given to anyone we interview in a folder that we give out to everyone who meets with our admissions reps. We also make sure that each interviewed individual receives a school catalog.
Any time an individual becomes a student,our admissions department has them sign a form and they must also attend an orientation which lasts about 2 hours or so. All things are discussed and they must sign an agreement that they have read same, understand same, and will abide by same. This is kept in their student file.
Cindy,
As director of compliance you have a difficult task. Campuses rely on your expertise to provide them with guidance that will keep them in compliance. Bravo!
Cindy Bryant
As director of compliance I monitor and work hard to stay current on what are the required disclosures. We have revised our homepage to include a specific tab with the required disclosures. We have a specific list of required disclosures which can be reviewed by personnel. Admission staff routinely receive training related to what are the required disclosures.
Barbara,
Hi! Sending out mass emails with updates to the disclosures is a great way to keep your students informed. This is a very efficient way to disburse information.
Cindy Bryant
I work for a online college and when their are changes made or updated diclosures, we send out a mass email to our students and direct them to review or website for the update.
We have required disclosures on our website and our catalogs and reinforce the content in the enrollment process and the mandatory orientation prior to the start of classes. Signed copies of the key disclosures are kept in the student admin folder and we conduct quarterly audits of folders to monitor compliance with procedure.
They are included on our enrollment agreement. This is very handy and easy to update as needed.
Some are also included in the catalog and student handbook as well. We have tried to segment them, and underline or number some, to make them easier to read because as you know, we can hand them out but few read them over.
They are available online and in the common areas for our current students and included in the catalog addendums for our new or prospective students.
We have put information and disclosures in multiple areas at our institution. Our website is very detailed and provides a lot of information to the student in regards to their enrollment. There are also disclosures on all of our applications and email communications for students. When a student is enrolled there are disclosures at the end of Orienattion that the student must read and agree to.
We maintain up to date disclosures on our website, emails, and they are always available for students that request additional information.
All Disclosures are posted on our schools website. Also the admissions team has a check off list that is initialed by the student when giving our disclosures during the enrollment process.
Mark,
Accountability is the key phrase in your statement.Being held accountable without having expectations clearly laid out by those in charge should be reason for concern. One of the biggest mistakes supervisors can make is to not communicate clearly their expectations to their employees. By holding your team accountable for the disclosures you are sending a message that these are very important documents.
Cindy Bryant
Each employee goes through a thorough training and recieve an onboarding guide where neccessary disclosures are described and we have weekly meetings where we are updated on any policy changes that we must implement in our daily responsibilities in order to remain compliant with current regulations.
The institution I am at has an excellent Marketing Team and Enrollment staff. We all make sure that the disclosures and materials are available on the website and are in emails to keep the student’s updated. We also stress the importance to the employees and hold them accountable that they are providing the correct information to current and prospective students.
Our Marketing Team, Student Records System, Enrollment Staff make sure all disclosures & materials are available on-line as well as through e-mails to keep students up-to-date. We also stress to our students to call our toll-free number if they have any questions. All information is also posted on our website that is easy access for our students to see their account status, etc.
Currently, information is listed on our website and through other documents the company uses.
Jason,
Thank you for the information. How do you feel that this system works for your students?
Cindy Bryant
Sean,
Thanks for sharing your best practices in consumer disclosures. It is wonderful that your students have instant access to information and materials at their fingertips.
Cindy Bryant
