Good practice, Butch. Who is responsible for coordinating and evaluating these efforts?
Tutoring is available for a group or a single student. We have an open line of communication, we stay in touch with students through text and e-mails, phones calls and face-to-face.We embrace an open door policy, faculty and administration is always available to students. Also satisfaction surveys are followed up and changes are made as needed. The environment is focused on retention and helping students to be successful.
our institution works as a team. Since the prospective students walk in a school representative start work very professional and explain why they should choose Concorde Miramar Campus. Those students that enrolled in nursing program receive a high quality lectures with labs and staff with strong medical background and l\ton of motivations. We also identified at risk student and work with them offering tutoring and counseling. Our director is diligent to help students and faculty members. That is an important point.
I do think the student surveys are reviewed and taken seriously by administration.
We all speak with our students on a daily basis about any concerns, issues, or questions regarding their progress in the program they are enrolled in. They all fill out evaluations at the end of the quarter reviewing their opinion of the program, school, and faculty.
We conduct student satisfaction surveys quarterly and then comb through the responses to make prompt changes. The director of Student Affairs submits a report to the Campus President, who then forwards that information on up the chain. The DSA makes calls where necessary to the students who leave their information (not mandatory).
When we prepare to meet with our prospective and incoming students(Open House or Orientation) We are all involved (department heads, and so many others). The students are hearing from each of us in our own words but together as a team. We meet prior to each event to makes sure we are all on the same page and communicating the same message. We try our best not to give too much information as not to overwhelm them. It seems to be fresh and always a work in progress ( in attempt to be more clear and concise.) Is this normal/reasonable or is it hazardous?
Can we as support to our in-class teachers(team mates) help to bring this into the classroom later?
Our program directors have weekly scrub meetings to discuss student performance in every class. They go over attendance, falling grades, and try to isolate the situation with prompt follow-up before we lose them. We also watch the student satisfaction surveys very closely and try to pinpoint ways in which we can improve the overall experience. We also do class surveys so the students can rank their teachers per course.
The Academic team works closely together with the admissions and career services team.
One of the biggest things that are institution does is create an atmosphere of having an open door to all students within each program. This includes the Dean, Director of each program and the instructor. This allows us to get feedback on whether students are having their expectations met or not. In turn we then can immediately fix situations that are occuring instead of waiting for surveys to come back and then fixing them, which often times the students that are not happy have moved on to the next course and may not see the impact of the changes made due to their comments.
Seems like there is increased tracking for student satisfaction and a real push for retention of students with instructors being tasked to call absent students, to mandate a student for tutoring if they do not do well on a test, taking these courses on retention.
My institution carefully monitors student surveys to assure that every student's needs are being addressed and to find weaknesses in our programs and adjust them.
We give prospective students all of the information up front. Everything is listed in the course catalog and the enrollment agreement, which are gone over, in depth, with the prospective student. Secondly, we try to have an instructor available to speak with the student while taking a tour of the program. That way they can answer any industry related questions. Last, we have Student Ambassadors who are available to answer any questions that prospective students may have.
Student Rarely meed with Program Directors or Director of Education, because the Directors or in class teaching as well. This closing the door for students to meet with them easily.
With this meeting I feel the student can be properly informed of the result of their term
Mostly the end of term student satisfaction survey done at the end of each course.
The students also do an annual assessment that includes all services (admissions, library, financial aid, etc) and have an opportunity to state any resources or materials they feel are needed.
We administer an end-of-course satisfaction survey where students can rate curriculum content, facilities, and instructor. Additionally, our Associate Dean is a constant presence in the school and extremely approachable. Students feel comfortable communicating with key leadership, and issues are resolved swiftly.
We listen to their specific needs and adjust their schedules to aschedule that will work for them. We provide our students with free tutoring and try to accomodate their needs involving transportation to and from the clinical sites. We provide them with clinical instructors and utilize preceptors.
The nursing department holds monthly Town halls to allow students to have input into their program. They can request additional assistance or complain that we need to do something better. It enhances our communication.
The school performs surveys at the end of each term. These are anonamous so there can be a true sampling of satisfaction. All the surveys are then reviewed and the crateques are review by the instructor to identify alphas and deltas. We also have access to the instructor by student or to the PD as needed. This allows the student to know their concerns will be addressed on a daily basis if needed.
As of this term (it just started) the students have all voiced their satisfaction with the support of the staff and the programs.
We administer an end-of-course satisfaction survey where students can rate curriculum content, facilities, and instructor. Additionally, our Associate Dean is a constant presence in the school and extremely approachable. Students feel comfortable communicating with key leadership, and issues are resolved swiftly.
