As a team we start with admission reps and let them know about our program and how we work teogether to learn each student's learning styles and try our best to accomidate each style.
Our institution gives the students surveys after every term to give them an opportunity to provide feedback on the campus, instructor, & program.
We are working on communicating better between Admissions and Academics as there has been a disconnect. Admissions was unknowingly giving incorrect information to students. We are meeting regularly to assure we are on the same page and that students are starting out with the corret information.
Each cohort will have a town hall meeting and usually coincide around class end time. Results are shared by faculty.
I have witnessed the administration address issues of compliance with the contract signed by the student when courses were being switched to an online format that was not specified in the contract. This particular class was given the option to have class or online instruction which served to retain those students wanting class instruction.
Additionally I have heard that certain accomodations have been made on an individual basis by the administration but I have not been able to verify this as being fact. When questioned, the director of the program denied that any such consideration existed. This could be an area of potential conflict (in this instance it was not as the student had little trouble passing the classes).
I am a clinical instructor and My personal experiences have led me to direct most personal matters to my Program Director. As much as I would love to get involved in helping a student with some conversation and finding out if they are having any problems, sometimes that seems to blow up in an instructors face. Keeping it professonal and also fair to the other students so as not to be accused of giving any one individual special attention is difficult. I direct most cases to my Program Director and control the areas I am able to safely. For example: If I can place a student in a different room, with a different preceptor, or even in a service they like can sometimes help them become stronger in that area and help them gain confidence, but you can see where too much of that can make other stronger, more vocal students with ample confidence very uneasy or feel like they are being favored.
My next step is to create the surveys and present them to the president of our school. I am thinking positively that this idea will be approved.
Our school provides an end-of-term survey for the students to complete in each class.
we do student satisfaction surveys quarterly
Our institution performs several survyes throughout a student's time here. Every issue is addressed and acknowledged.
Appreciation days are done monthly and kudos are given often.
We survey our students quarterly, and have them complete anonymous Evaluations at the end of each 10-week term. We keep a record throughout all campuses in the corporation as to what the satisfaction rate is, and strive to keep it close to 100%. But we don't rely solely on written responses. We also invite them to share with us how they're doing in school and how they like the experience. Students' satisfaction is a vital benchmark - they are making a significant investment in their future and it is our primary focus to meet their needs.
They are not done during class, but either before or after class. The meetings range from 5 minutes to as long as the student needs. It is a busy time for the PDs, but it lets the students in our programs know that we care and that we are invested in their education with them.
Thanks, Jill. I hope the instructors appreciate the commitment you are making to their professional development.
Kristine, please tell us about the logistics of each Program Director meeting with every student at the mid-point of the term. Is time taken from class? How long are these conferences? Must be a hectic time for the PD.
How do student satisfaction surveys allow your college to do all that's possible to meet student expectations, Denise?
As a program director I'm in class weekly if not daily. Formal observations are done at least quarterly and definitely followed by coaching sessions.
All observations are part of reviews, including student survey feedback
We have a number of checks in place. From the initial grad prep where new students are oriented to the logistics of being on campus and introduced to the Deans, Program Directors, Career Service and Student Services Advisors, to provisional period advising and student satisfaction surveys. In addition, each Program Director must meet with every student in his/her program at the mid-point of the term. Students are called regularly by the Program director if absent from school. We are very proactive with interacting with our student population so we address any and all concerns/problems from the beginning.
student satisfaction surveys and open honesty from the very beginning allows my college to do all that's possible to meet student expectations.
Interesting point, Scott. I would have guessed that the unhappy students would be more likely to take the survey if they had confidence that something would be done about their complaints. Conversely, satisfied students don't want to be bothered.
Do you have problems with students indiscriminately completing the survey, thus subverting the data?
Jill, how frequently do program directors or deans make classroom observations? Are they followed by coaching sessions? Are the observations part of performance reviews?
