There are several expectations my institution employs to ensure that student expectations are being met and satisfied. Participation in weekly discussion forums are mandatory in addition to completing weekly assignments and tests. If a students overall grade falls below a 73% for a given week, as instructors, we must generate an "At Risk" report. This is proactively done to ensure students know that they must maintain a minimum academic standard to continue in the course.
There is communication with advisors, training, instructors to make sure students do not fall through the crack. The students are put first. There is a intervention approach.
Every quarter there is a survey that they must take to let the college know how the instructors are, how did they feel about the materials being taught and if they met the expectations of the student and what can they do to improve the course. This is then sent to the instructor and we analyze it and see what needs to be improved for the next course.
We always learn from our students by conducting research via student satisfaction surveys. Once we are aware of students suggestions or tips to improve their experiences, we need to make sure as an institution that students feel their concerns are being addressed or they are being heard. We make it a point to encourage students to respond with their contact information so that we can make sure to followup with them regarding their expectations of the school's staff, etc.
alls our Faculty have students assign to them and the students have a survey to respont at the end of the 6 weeks
One thing that are institution does is at the end of each semester. We do a student survey to see if they are getting exactly what they were to get during that semester if the teacher had an impact on them.
One thing we use is the Survey, with this tool students can evaluate their instructors, the evaluation is very complete and it is anonymous so they can be free to write what they really think without pressure of anything.
All instuctors become advisors. We are sent a list of student that we keep track of. Sending them emails to keep in touch, such as job openings, events that they can get involved with, letting them know that we are always available for them when ever they need anything. The student also at then end of the six week sessions are asked to take a survey on their student portals and give their opionion of the class, the content and the instructors.
Our establishment like many others, strives hard to retain a high percentage of students. They do regular surveys where the students are asked to give positive and negative feed backs.This does work well because I see changes are implemented almost immediately when negative and genuine comments are made, the facility acts to fix the problem right away. This helps tremendously because the students feel like they have a voice and that it is heard.
Of course being an instructor we are the frontline to the students and are often the first ones to be told of anything they are not happy with, if it is something we can fix we take action right away, if it is something more complex then we ask the students to speak to administrators, where their concerns are dealt with.
One big issue I feel our establishment can really help increase student retention, is with being clearer with what students can expect from the school classes, when they first enroll. They need to outline all expectations good and bad,and give a more realistic view of what they will experience, so that the students do not become disillusioned, when they first start.
My school does student surveys - an answer I see in many of the responses here. There is also an advisor/advisee program but as far as I have seen it consists mostly of sending forwarded emails to the assigned advisees with not too much personal interaction unless the student seeks out his or her advisor.
Everyone stays involved. Meetings are held. Scinotify's are sent to admin. when there is an issue. A process used to keep everyone updated.
Our school uses student surveys to find out if the student expectations are met. They also ensure that there is a consistency in course content among the campus. By providing students that are having difficulty with early detection and providing solutions to assist them in improving their learning experience.
Our school has surveys which are issued at the end of each term. As instructors we encourage the students to fill out the survey each and every time. We also encourage them to be as honest as they want. They may not feel anything is being done to address an issue but I explain to them it may not happen immediately but change happens. I then give examples where the school has made changes due to the concerns of students. Plus our school has an open door policy for instructors and students to voice concerns and opinions about any on goings at the school.
At the end of each course we give the students a survey to evaluate the course and instructor. The students also take a satisfaction survey to get feedback from the students about their experiences with the school
Our instructors are surveyed every term of six weeks. The survey questions focus on available resources to students, physical preparedness of the classroom, instructor delivery and professionalism. We also have a bi yearly survey of the institution. These have been great assets to our faculty and give us the opportunity to correct issues perceived by the students. The survey sheds light on issues with both instructor and the institution itself. The surveys paired with constant professional development and retaining best practices has been very beneficial to our corporation.
What's a Net Promoter Score? Is this the name of a product? How does it work and what makes it useful?
Our corp. has an open door policy. Our professional development program focuses primarily on the students. The students and their education are the number one priority for all faculty
Hello,
We use a Net Promoter Score. This is a score that reflects staff and student satisfaction.
How do instructors share information about problem students? Do you have regular team or departmental meetings? Do you share written notes about conversations with the student?
While I agree that it's appropriate for admissions representatives to remain involved with their students as they progress through their course of study, I'm not sure they have the skill set to be the go to person in the event a student has problems. However, it would be appropriate for them to be another resource in helping the student succeed.
Virtually every institution claims to have an open door policy, but students don't often use it. What's the experience at your school? Do your students use the open door policy and if so, what type of issues do they raise and with whom?
