Get Your Students Hired
Our school does conduct student surveys as well and the
Education Director will compile the data. From these surveys appropriate changes are made to satisfy the student needs. Also at the end of each term each student sits down with the Education Director of Allied Health and their instructors to give feeback about the class, equipment, and comments and concerns.
Loren,
We attempt to do this on many fronts as detailed below:
1. We stress the value of Positive and Clear Communication
2. We elevate the student experience to the position of a Senior Manager, ensuring that responsibility for all of our students, at all times is assigned to an individual who can make decisions and solve problems on the spot
3. We have a Director of First Impressions position staffed full time in each of our schools that is responsible for the care and feeding of all of our relationships and interactions with everyone who enters any of our locations, regardless of the purpose or reason for that visit
4. Everyone is greeted with a smile, eye contact is made, and their need identified within the first minute of their entering any of our schools
5. We survey our students relentlessly looking to identify every opportunity to improve on our ability to exceed their expectations
6. We examine every missed expectation through a process known as Opportunity To Achieve Perfection (OTAP), in order to establish three things of critical importance:
a. Root Cause
b. Responsibility / Accountability
c. Lessons Learned
7. We use a blend of modalities and experiences to engage our students both inside and outside the classroom, creating a culture of opportunity for community building
8. We listen, then we act
We follow through everything. We don't just sit on it, especially myself. When a student needs something done, I make sure that I will have an answer within 48 hours.
Administering consistent evaluations to the students after each module is completed. We also rely on our student "leadership" council to extend outreach and offer services to those in need. And we ask them.
At the end of each module, students are given a course evaluation to make comments about course content,instructor,course logistics and any other area of concern.
All evaluations are submitted to the administration. I meet with every student on regular basis to discuss their grades, attendance,satisfaction and any other issues they may have.
I agree 100% that retention is the responsibility of everyone and must be a part of the institution's culture. Thanks
Very thorough process, Dan. I hope you're satisfied with the results.
How do you communicate performance and participate to your students each week? Does everyone else do the same?
My institution conducts a school-wide survey of the students for the purpose of assesing the student's satisfaction with their experience.
We conduct end of module course evaluation done by students through Student Services. There are about 25 items/questions where student/customer satisfaction is rated. Comment sections are located at the end of 3 different categories and what students say is really where we learn what process works and which one doesn't.
In addition to this, we also conduct Students Appreciation Day twice a year, where we treat all students with burgers, chips, and drinks. We also provide music with a DJ and sometimes we have the local radio station do live broadcast with our students participating in certain games and answer questions from the DJs.
And as you know we have those yearly graduate surveys also, and all are used to make improvements on how we conduct our educational activities and what students like to see more of. We take these surveys to heart because if our students are happy, they will usually refer our school to their friends and family.
We begin with a thorough evaluation by the Admissions Department, followed by a good orientation program prior to the start date. Prospective students also have the opportunity to meet with Program Directors, although this is not a requirement prior to admission. I provide feedback to students on a weekly basis as to their preformance and participation. I also ask students on a daily basis if there is anything they are unhappy with. I also make sure students know whom they can speak with regarding any concerns they have.
I work with the entire student body, at least for now. I imagine that once the student body grows I'll have to share them with another student services coordinator.
Absolutely! Besides everyday interactions with all the faculty and staff, we all (staff) have breakfast together on Fridays to discuss the school and any issues with the students (includes admission reps, supervisors, instructors, student services, and the director of the school).
Nice work, Lisanne. Are you responsible for the entire student body or do you have specific students assigned to you?
Sounds like an intimate environment. Do you also spend similar time with the staff and faculty?
My school averages about 70-100 students a year and we have three classes: morning, afternoon, and evening. I stay late two days a week for the evening students and I also walk around during break time for the morning and afternoon students. Sometimes we eat lunch or breakfast together in the student lounge. I find that this is also an excellent way to introduce students who have not met and would otherwise be too shy to speak. We strongly encourage building a sense of community between the students and staff.
I noticed lots of people said surveys, but our surveys are usually given before they are students and once they have completed the program, not during the program. I work in Student Services and we take a more personal approach here. I introduce myself to students individually on the day of orientation assuring them that I am here for them 100% and if they need anything at all from advice about school to help finding a place to live or a job, I assure them that I am here. I am also younger than some of the staff here and I think it is beneficial because students seem very comfortable with me. My office hours are ALL DAY and I can be reached by email anytime. I also monitor my students classroom activity. If I see their attendance or grades start to slip I bring them into my office to talk about why. I've saved many students from termination this way.
We use student surveys like everyone else. As well, when a student enrolls in our college, one of the forms that they sign is an Educational Commitment. It clearly states what we as a college will do and what the student will do as well during the time with us. It is signed by the campus director and the student, a copy sits in their file, and they have a copy. Students like the idea of clear, mutal accountability and know that it is taken seriously.
My school averages about 60 to 80 students every year, depending on program length. Morning Classes typically start at 9am and students usually start coming in around 8:30. As I instruct as well in the mornings, those students that I did not see first thing, I make a point of wandering around during break times to see students. Afternoon classes are typically easier as I am around and have my lunch after their classes start. Even if I do not see students individually, I see them as a class, stopping in to say hi so that they know that I am around. Students enjoy the fact that I am accessible and they have daily contact, be it 2 or 5 minutes.