Chyrl Ayers

Talin, I would recommend using the ifap website for both review of technology improvements and increasing employees knowledge. There are numerous state, regional and national organziations (NASFAA)that offer FA training. Also, there are servicers of FA that have utlized technology to improve the overall performance of college aid offices. Sincerely, Chyrl

Jacqueline, I understand your position and agree that all items are necessary to insure overall success with students. It is very difficult to list one of these characteristics as more important and a great deal of the importance is based on the structure of your FA Office. Best wishes in your continued online education. Sincerely, Chyrl

Alicia, All three aspects are important and I agree it is difficult to be truly successful in meeting students' needs without all aspects. Your response is a very well thought out approach to this question. The more all strive to balance all three the greater the chances are that students will have a overall great experience. Best wishes in your continued online education. Sincerely, Chyrl

Joan, That is an excellent point - all three aspect share an equal level of importance in the process of TIV. Good customer service will insure that prospective and current students are comfortable providing documentation to the FA Office and expedite the process. Best wishes in your online education experience. Sincerely, Chyrl

Allen, The following items should be ready for the auditors: Admission, Academic and Financial Aid Files organized and in concise order; A/R Cards, attendance, and academic transcripts should be up-to-date and properly prepared; Fiscal Records should be properly updated and prepared; and RT4,Tuition Adjustments and Exit Counseling should be prepared for the auditor. Best wishes in your continued online FA Education. Sincerely, Chyrl

Denise, All three items are of equal importance and the lack of any could result in issues in the student's college experience. It is difficult to find all characteristic in all members of your team; however, most of the skills may be taught to the personnel (if they are willing). Good luck in your continued education in online FA Administration. Sincerely, Chyrl

Maria, I understand the way you feel about never enough time in the day; however, it would be very beneficial for you to start on the SFA Handbook and the Audit Guide. These tools will enable you to be aware of what is required of you in daily processing of TIV and what the auditors will be looking for annually in their review. I am sure that you third party servicer could be of assistance on where to start. I wish you the best in your FA online education process. Sincerely, Chyrl

Silvia, The way you connect all three is a great way to look at your financial aid process. If you combine all three elements into the process the students should be satisfied in the results. Best wishes in your continued financial aid education online. Sincerely, Chyrl

William, Based on your response it appears that your Business Office is moving in the right direction to insure complete efficiency in all areas. It is important for all departments to evaluate their processes and determine what is working and what requires improvement. The evaluation process is the first step and taking action to improve is often the hardest. Best wishes on your online financial aid educational studies. Sincerely, Chyrl

Sharon, I agree with your assessment. It is important to recognize the value of each element and balance these for the students. If you design your FA Office and processes around delivering all three elements you will have a winning service for your students. Best wishes in your continued online education. Sincerely, Chyrl