Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Great observations Andriana. Let us know how your new tour tips work out for you!

Dr. Jean Norris

Blog Comment

Avoiding Misrepresentation in Admissions - It's Time!

@lmerante :Hi Lori and thank you so much for your post. I agree that some admission reps have taken the "counseling thiing too far" but what we're talking about is actually training then to do real, meaningful counseling. I think it's very dangerous that some admission reps are "playing counselor" without the proper skills and training. Imagine if they were trained to actually help students understand their full potential, options, and create a plan for success.

Dr. Jean Norris

Blog Comment

The Role of Faculty in Student Success

@KirstieDB :Thanks for the post, Kirstie! As a group, we are hearing there is a gap between adopting new technologies and helping faculty understand best practices in utilizing these tools to improve learning outcomes. What have you seen?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

As you can see in other responses to this forum, we like the follow-up question, 'Is that what you expected?' which allows you to determine how the student feels about the cost of tuition. If they are okay with it then you can move on to the next step in your campus visit. Let us know how that works our for you.

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

So what can you do to help stay focused on listening to your student, Elaine?

Dr. Jean Norris

Blog

Avoiding Misrepresentation in Admissions - It's Time!

The recent Vatterott ruling has many talking ...and very nervous. Needless to say, mystery shopping and training are at heightened levels. HOWEVER...I have an additional idea. What about training the team to help students make an informed decision that might just happen to increase enrollments at the same time?

If your admissions training program still uses outdated sales techniques and offers little counseling services...it may be time to consider something new. In addition, please make sure your training progam and practices are legally vetted.

Sounds preachy I know...but this sector is just too important to so many to… >>>

Dr. Jean Norris

File

Avoid Misrepresentation in Admissions

Sounds preachy I know...but this sector is just too important to so many to… >>>

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

That's a smart approach. What types of questions do you ask to help address the challenges your students face?

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

That's a good open-ended question that could prompt the student to tell you a number of things. What are you hoping to learn from a question like this Robert?

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

These are great questions, Andriana. I'm guessing that you are using these questions to explore your student's career interests and goals. When the conversation goes off track a bit try to remember that you can regain control of the conversation by asking another question.

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