Carmen,
Great customer service is what keeps our students in school. They tell others about their experience and brings new students to your campus.
Patty Aronoff
My goal always is to be accurate with everything I tell students . When there is an atmosphere of compliance , everything else falls into place .
I agree about following the rules and being transparent at all times and having great customer service.
David,
We should always provide them thorough and truthful information. In the absence of information we are essentially misleading the student. Everything and all information should be brought forward.
Patty Aronoff
Responsibility to our students to give them the correct information with the guidance to steer them in the right direction while staying compliant with the guidelines along with the rules and regulations that were set forth. In short, if the Institution is on the right path and complaint, so will the students from the institution.
DAHLIA,
You are right on target! Training and good communication set the tone for compliance. Everyone practices compliance and clients then follow through.
Patty Aronoff
Implementing ethical enrollment for all prospective and current student will ensure that all faculty is a part of the ethical team as they all have a role to play in the process. Maintaining honesty, and ethical behavior among all faculty will establish trust among students and faculty. The goal to obtaining and maintaining compliance is with proper communication skills, product knowledge skills, attitude and sales skills among all staff and faculty. Provide the admission staff with an enrollment checklist and provide all the correct tools to ensure that all information is given to the students to guarantee that the right decision is made by all parties involved.
Lissette,
At every institution, the focus should be the student. If we did not have students we would not have a school.
Patty Aronoff
At our institution our focus is the student. As prospect students arrive not only to we disclose all the information about their interested course, but also the industry in which they are attempting to enter. At times although it does not work in our favor, it is important for us to know that we have provided the student with all the tools to make an informed decision and that the student is financially and truly prepared to embark on this new path.
We have found in our experience that some individuals are under the impression that certain programs are "easy" or do not require a full commitment. We make it a point to inform all our students prior to enrollment, what is required, what to expect, and how to prepare to ensure their success.
Heather,
Should be the only explanation that we have for every question. Compliance is the driving key.
Patty Aronoff
Joanna,
We are all responsible for compliance. Every person in every role at a campus is responsible.
Patty Aronoff
A huge aspect of creating a compliance culture is being informed and accurately trained on the importance of that. How compliance relates to our every day activities and duties as admissions agents should shape our attitude all around. Unfortunately some departments or institutions do not develop this as a focus and I think that is why they may develop ethical and compliance issues.
Establishing and maintaining a culture of compliance at our institution, overall (not just related to the admissions process) is vital to promote a positive learning environment. Training workshops for administrators, faculty and staff regarding the most current policies and information on compliance pertaining to admissions is key. Surveying the student on his/her admissions process can provide an insight to what is being relayed to the student and if it not correct, a chance to educate on the correct information that should be given to potential students.
Dabel,
We all expect that when dealing with a consumer situation. Whether we sit on either side of the desk we expect that honesty and integrity will abound.
Patty Aronoff
Providing accurate information is essential when students are enrolling into a program. The students expect you to provide truthful and honest information in order to make a serious decision about their future and education.
Robin,
I agree! Collaboration and refinement should be happening on a daily basis. This is critical in moving our departments forward providing the best customer service possible.
Patty Aronoff
At our institution ongoing training and communication throughout departments are key in keeping up to date with compliance. We are a specialized institution, and potential candidates speak to many different representatives of the school prior to making a decision to attend. We collaborate information and don't overstep our role when communicating with students.
Valerie,
Compliance keeps the school licensed and operating. When you are not compliant you risked everything.
Patty Aronoff
Jane ,
Excellent! Admissions staff should be well-versed in the programs that they are portraying to the prospective student. Honesty, integrity, and full disclosure is critical.
Patty Aronoff
Eric,
That is good to hear! As you state, admissions directors should be listening in on conversations of their staff. It is very important to check to make sure everyone is relating the information properly and using the correct terminology.
Patty Aronoff
